Mechanical Sales Administrator

Description

$19 to $21 an hour, based on experience

This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule.

• During your training you will be required to train in the office for 6 months, as stated above.
• Schedule: Monday - Friday, shift is between 8:30 AM - 5:30 PM
• Optional overtime is available on Saturdays and Sundays, primarily during our busy season from late spring through early fall.

At ABC Home & Commercial Services, we’re a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas. We believe in supporting our team, serving others, and creating positive experiences for every customer we meet.

We’re looking for friendly, energetic, and team-oriented individuals to join us as Retail Brand Ambassadors inside Costco locations throughout the Austin area.

How You'll Make an Impact:

The purpose of this position is to be part of the team of sales administrators and program coordinators assigned to execute and/or support the Mechanical Division lead generation and selling processes -- including but not limited to:

• HVAC, Plumbing, Electrical, Water Quality Sales
• Costco Warehouse Program/Partnership (Centah, Brand Ambassadors, etc.)
• Lowes Program

Success in this role will result in an increased number of well-qualified leads, higher sales closing percentages in all mechanical trades, greater efficiency in all related processes (lead generation, sales, project coordination, etc.), and greater overall customer communication and satisfaction.

Requirements

What You'll Bring:

• 1 - 2 years of customer service experience
• Workforce Management
• Data Collection and Reporting
• Coaching
• Experience with Microsoft Excel, Word, PowerPoint, and Google Suite
• A self-starter, able to function independently with little direct supervision
• Comfortable with web-based technology
• Strong customer service skills
• Excellent written communication skills, including spelling and punctuation
• High proficiency with emailing, and various electronic devices and applications
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Bilingual a plus, English and Spanish
• Computer skills: Evolve, Google Drive/Gmail, Microsoft Office Suite, 8x8
• Minimum 35 WPM typing skill - a WPM test may also be conducted.

What We Offer:

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including paid Gold's gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

What You'll Do:

The Lead Mechanical Sales Admin will report to the Manager, Sales Administration. On a daily basis, the lead administrator will communicate with Mechanical Division sales staff, customer service representatives, in-store brand ambassadors and other ABC department managers. This position requires extensive communication with the sales admin team and customers.

The Lead Mechanical Sales Administrator will be knowledgeable with internal and third-party sales lead processes and portals. They will process sales leads in third-party web portals, interact with customers to schedule sales appointments and enter sales leads for sales staff in third-party portal and internal software applications.

In addition, the Lead Sales Administrator will:

• Provide general field-sales support as required
• Attend all required meetings and trainings
• Schedule appointments for sales staff as needed
• Generate reports for sales lead data
• Provide training for CSRs to process incoming sales leads
• Support team members

Work Environment: This job operates in an office environment. This role routinely uses standard office equipment such as laptop computers, printers, projectors and smartphones. This is a full-time position. Days and hours of work are Monday through Friday, up to 8 hours daily. This position can operate with different hours and weekends as determined and/or required.

Physical demands:

• May sit for long periods of time
• Work in a cubicle
• Ability to stay focused in an environment that may be prone to continuous distractions and interruptions
• Able to stand for long periods of time

ABC is an Equal Opportunity Employer and participates in the E-Verify Program.

Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. 

*As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.

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