EV Field Service Engineer - Germany

Your mission

Hey there and welcome to your new opportunity with us!
As an EV Field Service Engineer, you’ll play a crucial role in supporting our clients—think of yourself as the superhero they rely on.
This is an exciting and unique opportunity in Germany, as you’ll be our first engineer in the region, providing hands-on support to our customers. With this comes incredible potential for career growth at Sungrow, including the possibility of building and leading a local EV engineering team in the future.
Please note that this role involves up to 60% travel, meaning you’ll be on-site approximately three days per week. 
Here are your key responsibilities—don’t worry, you’ve got this:
Customer Service:

• Device Monitoring & Remote Diagnostics: 
  1. Proactively monitor commissioned EV chargers remotely to identify potential issues. 
  2. Remotely diagnose and resolve charger malfunctions, communication problems (with local inverters, energy meters, onboard controllers, or customer SCADA devices), and electrical, electronic, or control system issues. 
  3. Provide clear explanations to customers for problem identification, fostering confidence in Sungrow's products. 
  4. Implement proactive measures (remote reboots, setting modifications, firmware patching) to ensure high fleet availability and minimize device downtime.
• Commissioning & Field Troubleshooting: 
  1. Align with customer requirements for commissioning of new chagers. 
  2. Provide remote support for commissioning tasks through clear instructions and remote assistance. 
  3. Plan and coordinate on-site commissioning with various parties (installers, electricians, platform technicians). 
  4. Integrate EV chargers into customer systems (local grid, EMS controllers, OCPP backend, shared meters) and configure them appropriately to ensure safe and seamless operation. 
  5. Lead on-site troubleshooting for complex technical issues and replace malfunctioning components, ensuring compliance with electrical safety regulations.
• Specialized Tool Expertise: 
  1. Develop and utilize expertise in Sungrow’s monitoring tools for proactive issue identification.

• Quality Issue Reporting: 
  1. Identify and document recurring quality problems for product, R&D, and manufacturing teams to drive continuous improvement. 
• Database Management: 
  1. Maintain and update customer and issue databases for accurate record-keeping. 
• Data Processing Enhancement: 
  1. Contribute to improving data processing techniques within internal platforms to enhance performance evaluation and malfunction detection.

Your profile

Now that you have a better idea of what this role entails, let’s talk about the skills and background that will help you feel comfortable and thrive in this position.
Since this role revolves around electrical equipment, the following qualifications are essential:

• Hands-on experience in the electro-technical field, along with a passion for green technology and strong hands-on skills and analysis abilities to effectively troubleshoot and resolve issues on-site.
• Strong knowledge of TCP/IP network system and experience using command-line tools for troubleshooting network issues. Experience on OCPP and Modbus-TCP communication protocols is highly advantageous.
• Ability to interpret electrical single-line diagrams for diagnosing system performance and faults. 
• Technical expertise, including advanced skills in Microsoft Excel and/or professional statistical analysis software. Linux proficiency is highly advantageous. 
• Strong communication skills to effectively assist non-technical customers in troubleshooting scenarios. 
• Language proficiency: English (B2 level or higher) is required; German proficiency is a big plus.
• Location & Travel: Must be based in Germany, with the flexibility to travel occasionally for training and troubleshooting. 
• Work Authorization: An EU passport or valid work permit is required, but relocation may be considered for exceptional candidates.

Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  

• Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions 
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!