CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Role Summary
We are seeking an experienced and dynamic Manager of National Training and Development to lead the creation, delivery, and continuous improvement of training programs across our expanding network of partner clinics. This individual will be instrumental in standardizing training for clinical and non-clinical staff, fostering knowledge sharing, and ensuring consistent implementation of best practices throughout the organization.
Key Responsibilities
- Facilitate Collaborative Learning:
Lead regular roundtables for injectors, aestheticians, wellness staff, and front desk personnel to drive peer learning and surface best practices. - Coordinate Training Initiatives:
Organize in-person and virtual training sessions with subject matter experts, including hands-on clinic training and masterclasses. - Develop Playbooks:
Create and maintain best practice playbooks for key roles and workflows, ensuring consistency and operational excellence across clinics. - Assess Training Needs:
Conduct regular touchpoints with clinic managers to identify gaps, gather feedback, and tailor programs accordingly. - Manage Training Team:
Lead CPP trainers, including deployment planning, ongoing upskilling, and performance management. - Oversee Training Vendors:
Negotiate with and manage vendors and sponsors providing training resources, optimizing for quality and cost-effectiveness. - Support National Events:
Help plan and execute annual national training seminars for clinic managers and providers, in collaboration with cross-functional teams
Qualifications
- Education:
Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
- Experience:
- 5+ years of experience in training and development, ideally in multi-site healthcare, aesthetic medicine, or customer-facing operations.
- Proven ability to design and deliver high-impact training programs for diverse staff levels.
- Experience managing teams and working cross-functionally across operations, clinical, and business teams.
- Skills:
- Strong understanding of adult learning principles and training methodologies.
- Excellent facilitation, communication, and interpersonal skills.
- Proficiency in learning platforms (e.g., LMS), video conferencing tools, and document creation.
- Highly organized with strong project and vendor management skills.
- Willingness and ability to travel to U.S. clinics ~2x/month.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Access to medical aesthetics treatments at discounted rates.
- Dynamic and supportive work environment with opportunities for career advancement.
