AI Use Case & Enablement Manager (m/f/d) – AI Apps & personal agents

• Germany
  
• Full time
• Unlimited
• Immediately

This role focuses on identifying, evaluating and enabling business‑relevant use cases for AI applications across the organization
and supporting users in setting up own agents to fulfill personal/team tasks. The position acts as a bridge between business units, IT and compliance to ensure that AI solutions deliver measurable value and are introduced in a controlled, responsible manner. The role ensures that AI applications and agents are aligned with business objectives, governance requirements and technical standards.

What can you expect with us?

• AI Use Case Identification & Prioritization: Collaborating with business units to identify, document and evaluate potential AI use cases based on business value, feasibility and risk
• Business–IT Translation: Translating business requirements into clear functional and technical requirements for AI applications and AI agents
• AI Enablement & Adoption: Supporting the introduction of AI apps and agents by coordinating pilots, proofs of concept, and rollouts, including user onboarding and enablement
• AI Application Governance Alignment: Ensuring AI use cases comply with internal governance, data protection, security, and regulatory requirements in close collaboration with IT Security, Legal, and Compliance
• Support for Creation of Personal AI Agents: Consulting and hands-on support for individual users in the design and creation of personal or role-based AI agents

What do you bring to the table?

• 4+ years of experience in business analysis, digital transformation, AI enablement, or product management, with hands‑on involvement in AI or automation initiatives
• Bachelor’s degree in Business Informatics, Computer Science, Information Systems, or a related field
• Strong understanding of AI concepts, AI application lifecycle, and enterprise IT environments (preferably Microsoft 365 and Azure ecosystem)
• Experience working with business stakeholders to define and prioritize use cases
• Solid understanding of data protection, security, and compliance considerations for AI solutions
• Excellent communication and stakeholder‑management skills
• Relevant certifications (e.g. Microsoft AI, Azure, Product Management, or Change Management) are an advantage

What do we bring to the table?

Interested?

Take the first step and preferably apply via the Apply button. Benefit from our diverse career opportunities. We look forward to meeting you and are well prepared!

Who are we?

More than 800 million parcels worldwide, over 9,000 employees at around 70 locations nationwide - that's us: GLS Germany. One of the leading parcel service providers in Germany. Our mission? Whether it's filled shelves in shops or happy online shoppers - we make a valuable contribution by connecting people and places. Become part of our success story and shape the future with us!

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