Student Services Officer

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Student Financial Services: • Provide prompt respond and service to students related to financial services • Inform accurate financial info to customer (verbal and written) • Ensure overall Financial Services to customer comply with valid regulation and procedure • Verify payment amount value, date, and payment type with current data and payment receipt info • Receive student’s application for scholarship and collect the request • Provide info related to tuition payment amount for students on academic leave period and process re-activate student status • Provide info related to academic leave process to students and required forms • Receive other academic related and manual tuition payment process. Register the payment data based on related payment type • Sort student payment data receipt according to student ID and payment type. Record and summarize payment data • Receive, record, and distribute student request for financial service to related area • Provide and maintain documentation for all transaction and other financial services activities Student Document Services: • Receive and prepare all necessary documents required for the student services process • Distribute student documents (e.g. graduation documents, etc.) • Receive and check document completeness from internship project and final project (soft cover & hard cover) Student Information Services: • Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility • Maintain and update records of customer transactions • Prepare and distribute announcements related to student services activities • Update knowledge related to current policy / information that implemented in BINUS University Student Request Services: • Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc) • Maintain and update record of documentations related to student request process Student Registration Services: • Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc) • Receive and follow up student request related to registration process • Maintain and update records of all student requests Stakeholder Inquires Respond : • Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties • Monitor all inquiries using CRM • Follow up and direct the pending and unresolved inquiries to the related parties • Handle and resolve all stakeholder inquiries based on service level agreement (SLA) • Obtain and evaluate all relevant information to handle inquiries and complaints • Maintain and update record details of inquiries, comments and complaints • Maintain and update record details of actions taken • Manage related administration • Communicate and coordinate with internal departments Management Support Activities: • Provide Report to direct Supervisor • Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) • Perform activities related to Quality Management System • Perform additional tasks related to key responsibilities as required by Direct Supervisor Education Requirement: • Minimum Bachelor Degree Work Exposure/ Experience: • Minimum 2 years of working experience Special Skills/Certification : • Customer Service Management

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