Specific Job Functions: · Observe all games, players and dealers to ensure accuracy of game and game protection
· Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
· Verify all bankrolls from previous shifts to ensure accuracy
· Monitor games and maintain appropriate game pace
· Provide the utmost in customer service by answering questions, resolving disputes and filling requests
· Assist in training and evaluating subordinate employees in a fair and equitable manner
· Accurately track player actions by noting buy-ins, length of play, win/loss and average bet
· Operate all games in accordance with all gaming laws, Title 31 and company policies
· Verify the accuracy of all documents signed and ensure all procedures are accurately followed
· Communicate all pertinent information to management in a timely and responsible manner
· Maintain proper bankroll levels to accommodate existing or anticipated play
· Notify management immediately of any unusual gaming activity
· Monitor guest flow and notify management when adjustments to open table games are needed
· Create a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction
· Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications· At least one year supervisory experience or two years experience dealing multiple games required
· Knowledge and ability to deal assigned game necessary
· Ability to input and extract player information into the casino computer systems a must
· Must have or be able to obtain a Gaming Registration
· Professional appearance and demeanor a must
