Position Overview:
The Employee Experience Manager is responsible for designing, managing, and executing enterprise-wide programs that shape the employee experience and strengthen HomeServe's culture. Reporting to the Director, Talent and People Business Partner, this role operates at the intersection of HR expertise and strong program execution — translating strategy into action across the full employee lifecycle.
This person is a proactive, organized operator who anticipates needs before they arise, builds structured plans to get things done, and brings a sharp awareness of how programs and decisions impact our culture and employees at every level — from interns to executives. This role partners closely with People Team leadership to help shape the direction of the people experience and leads the design and execution of programs that bring it to life across the organization.
Responsibilities:
Essential Job Function
% of Time on Function
Enterprise program design, management, and execution
50%
Cross-functional partnership and stakeholder engagement
25%
Data analysis, reporting, and program impact assessment
15%
Administrative and compliance-related HR tasks
10%
Total
100%
Job Requirements:
Salary Range (Norwalk, CT): $91,955.16 to $122,606.89
Annual Bonus Potential: 10%
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
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Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HomeServe USA is an equal opportunity employer.