$75,863 – $101KFull TimeEN
Position Overview:
A Business Project Analyst specializing in Triage and Root Cause Management serves as a critical problem-solving partner to business leads, reporting to the Sr. Director of Business Architecture. This role captures and prioritizes business-driven issues, facilitates structured root cause analysis, and ensures corrective actions are owned, tracked, and resolved.
Responsibilities:
Essential Functions:
Essential Job Function
% of Time on Function
Issue Triage & Prioritization
30%
Root Cause Analysis (RCA)
25%
Corrective Action Planning
20%
Reporting & Status Communication
15%
Escalation Management
10%
Total
100%
Job Requirements:
Education & Experience
Required Skills
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Norwalk, CT): $75,863.02 - $101,150.69
Annual Bonus Potential: 5%
HomeServe USA is an equal opportunity employer.
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