We are TIMOCOM – an IT company in the FreightTech sector. As experts in information technology and data analytics, we help our customers achieve their logistics goals by offering intelligent, secure, and simple solutions. Our Marketplace connects more than 55,000 verified companies, which post up to 1,000,000 international freight and vehicle offers every day.
#ChallengesNeedHeroes!
Working in Customer Service, you will provide daily support to our clients. That’s why we are looking for someone who can’t imagine a workday without interacting with people and who values strong relationships, both with customers and within the team. Your tasks include:
Customer Care (main area):
KAM support (supporting area):
Additional tasks:
We are looking for you if you meet the following criteria:
Experience and skills:
Operational skills:
Collaboration and work style:
Languages:
The following combination is essential:
Polish – fluent (min. C1), both spoken and written
English – very good (min. B2), both spoken and written
Nice to have:
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Work model:
You will work in a hybrid system - partly from the office and, after the onboarding period, partly from home, with a requirement to be present in the office 3 days per week. Fully remote work is not available for this role.
What do we offer?
📄 Employment based on an employment contract
At TIMOCOM, we also take care of your:
Work-life balance, including:
Development & company networking through:
Financial comfort, including:
What matters to us?
Professional skills are important, but even more important in our recruitment process are the values that guide us as an organization.
#Do IT - We are doers with innovative power.
We have the courage to see new issues and opportunities, seize them and turn them into solutions. To make progress, we put the status quo to the test. As doers, we put things into practice and start with 80 percent. We are successful thanks to our clear focus and agile mindset.
#Take responsibility - We are decision-makers with a focus on results.
We design solutions - actively and independently.
We take responsibility from start to finish. We make transparent decisions based on facts, figures and data. Our actions are geared towards the long-term success of the company.
#Keep growing - We are developers with growth.
We are getting better and better. We tackle our development ourselves and take time to learn. We talk openly about our mistakes so that we don't repeat them and share our knowledge with each other. Our goals are always ambitious. We pursue them with determination and take a self-critical look at our abilities.
#Work together - We are team players with understanding.
We can only achieve our goals together. As One Team, we trust and support each other. We use our different knowledge and experience to achieve the best results. We discuss and question our ideas together.
#Stay human - We are people who value appreciation.
We treat each other as equals - being human makes us strong.
We work together every day with tolerance, acceptance and appreciation. We respect different perspectives and opinions. In return, we approach each other openly and take an interest in each other.
#Focus customers - We understand our customers and have the expertise to find solutions.
We solve logistical challenges for freight forwarders, carriers and shippers on an equal footing.
We focus on our customers every day by knowing and meeting their needs. We understand their market and know how it is developing. Through our actions, we create benefits for our customers and inspire them in the long term.
If your expectations align with ours and you’d like to join our team – send us your CV now! 📬
We’re looking forward to meeting you 😊 👋