Visitor Services Representative (Full-Time)

Position: Visitor Services Representative

FLSA Status: Non-exempt

Department: Visitor Services

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

The Field Museum is in search of a full-time Visitor Services Representative to join our team! The Visitor Services Department is responsible for providing world-class service to our visitors, generating revenue through ticket sales, and tracking museum attendance.

Duties and Responsibilities

1. Provide excellent face-to-face customer service for Museum visitors, members, and donors
2. Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser’s Edge at the admission doors, Visitor Center, and special exhibits
3. Facilitate the admission process by providing information to visitors as they wait in line
4. Monitor and maintain the flow of guests into ticketed exhibitions
5. Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls
6. Maintain the lost and found operations and logging of items
7. Maintain the vending machine service in providing and keeping accuracy of funds
8. Operate 3D Film experience - sell tickets, assist guests on and off the experience, and assist with clean-up
9. Break down and set up queues
10. Handle accessibility related questions and tracking of sensory bags
11. Handle grievance procedures
12. Additional responsibilities as assigned

Qualifications

1. High School Diploma or equivalency required
2. Two to three years of proven customer service experience in a similar environment required
3. Must be available weekends and holidays, 8:45am-5:15pm
4. Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone
5. Familiarity with or ability to use Windows-based computer programs
6. Must have previous cash-handling experience and strong math skills
7. Must be able to stand, sit, and move to different posts throughout a shift
8. This position requires standing for long periods of time (2+ hours)
9. Second language is a plus. First aid and/or CPR training a plus

Supervision Received:
Receives general supervision from the Manager of Visitor Services.

Supervision Exercised:
This position has no direct supervisory responsibilities.

Work Hours and Shift:
40 hours per week

Hybrid Eligibility:
Not Eligible

Location:
1400 S DuSable Lake Shore Drive
Chicago, IL 60605

Pay: $18.50/ hour

Union Representation: This position is represented by Field Museum Workers’ United, AFSCME Council 31, AFL-CIO.

PLEASE READ: *When you apply for multiple positions, please make sure to delete your previous resume and cover letter and upload the latest version of your resume and cover letter that is relevant to the job you are applying for, every time you apply. This will help our hiring managers access the correct documents. Please note that removing the resume and cover letter will not delete any previously submitted resumes and cover letters.

The Field Museum is an equal-opportunity employer. We are committed to providing a workplace free from discrimination, embracing diversity, and fostering mutual respect. We value the unique perspectives each team member brings, which empowers our ability to innovate and overcome challenges.

At the Field Museum, we are dedicated to making our career website and recruitment process accessible to everyone. If you encounter any difficulty when using or accessing our online application, or if you need a reasonable accommodation for completing your application, participating in interviews, or any other part of the selection process, please reach out to us at recruitment@fieldmuseum.org.