Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Operations Manager (High Value) will oversee our High Value teammates that consist of both procurement teammates and customer service. This role will be responsible for ensuring we are covering shipments, following our SOPs, communicating updates to customers, and continuing to grow our portfolio of High Value carriers. Ensures the organization complies with all AIT policy and standards.
Responsibilities
- Hire, train, coach, and develop the High Value Operations team to meet company expectations and individual goals; manage underperformance as necessary.
- Oversee and manage the escalation and resolution of issues related to high value shipments, ensuring timely and effective handling.
- Strategically develop partnerships with carriers specializing in high value freight; build and maintain a dynamic, compliant carrier network.
- Collaborate with Account Management and AIT Station Leadership to align with top customers and ensure exceptional service for high value shipments.
- Drive and manage an effective pipeline of high value carriers; expand portfolio and ensure alignment with customer requirements and risk standards
- Provides leadership and support to teammates and conducts weekly employee reviews that includes coaching and performance KPIs.
- Lead and empower direct reports to negotiate offers and provide pricing guidance for high value shipments.
- Identify and present process enhancements to improve quality, efficiency, and security for high value operations.
- Performs other duties as assigned
- Complies with all policies and standards
- The wage range for this position is $67,070.00-$100,610.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience
Qualifications
Education• High School Diploma or GED required. () • Some College/Associate's Degree preferred. () • Bachelor's Degree in supply chain, logistics, or related field highly desirable. ()
Experience• 2+ years work experience in operations with direct management of high value shipments or risk-sensitive freight required. () • 5+ years work experience in high value freight shipments, carrier sales and customer service required. () • 3+ years working in a team management environment required. () • 10+ years work experience in quoting, routing, and freight brokerage preferred. ()
Knowledge, Skills, and Abilities• Ability to problem solve and make independent decisions High• Knowledge working with MS Word, Excel, Powerpoint and Teams Medium• McLeod operating system. High• Knowledge of "Highway" platform utilized for carrier onboarding and monitoring High• Knowledge of Risk Management & Compliance in High Value Freight. High• Must have excellent customer service and leadership skills. High• Must have negotiation skills and manage a budget. Medium
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
