Company Description
At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.
It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.
At Sana Commerce, we’re looking for a proactive and customer-focused Implementation Consultant. In this role, you will guide clients through the implementation of the Sana Commerce solution, helping them integrate our software with their existing systems and processes. You’ll work closely with customers and internal teams to configure the platform, resolve challenges, and ensure each implementation is delivered efficiently and effectively.
What you'll get:
- The opportunity to make an impact at a fast-growing SaaS scale-up
- A vibrant, collaborative team culture in our Medellin office
- Weekly company lunch on us (Wednesdays)
Job Description
What you'll be doing:
- Implementing our state-of-the-art e-commerce solution (Sana Commerce) for clients positioned globally.
- Carrying out functional testing throughout the implementation process to ensure the solution meets requirements.
- Delivering user training to clients and providing guidance on the effective adoption of SaaS-based solutions.
- Reporting project progress to the Project Manager and maintaining and updating project reporting documentation.
- Collaborating closely with technical teams, developers, and internal stakeholders to support implementation activities.
- Providing support to customers during the implementation.
- Supporting and guiding customers during User Acceptance Testing (UAT) to ensure the solution meets business requirements.
- Keeping up to date with new functionality introduced in the latest product releases.
Qualifications
What you'll bring:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–4 years of experience in implementing software solutions, preferably in ERP or e-commerce platforms.
- Experience working with ERP systems such as Microsoft Dynamics, SAP is an added advantage.
- Should possess excellent communication skill in English.
- Basic technical understanding of APIs, web services, and system integrations.
- Strong analytical and problem-solving skills.
- Strong customer-facing and stakeholder management skills.
- Understanding of B2B e-commerce processes
- Hands-on experience with AI technologies is considered an advantage.
Additional Information
Who we are:
So, what does it mean to be a part of the Sana Commerce team?
At Sana Commerce, our values guide how we work, collaborate, and drive success.
- Champions of Our League – "We deliver lasting success, balancing quick wins and long-term value." We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
- Supercharge Our Customers – "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed." Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
- Determined to Grow – "We embrace challenges, growing and raising the bar for ourselves and our industry." We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
- Bold Together – "We dare to be bold because we have each other’s back." We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.
Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have ambitious plans for the LATAM region, and we encourage people who share our vision and look forward to growing with us. Apply now.
