The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations for different Verticals . The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.
Objective
The Supervisor Healthcare is responsible for the daily coordination and supervision of Healthcare AIR warehouse operations (pharma & medtech), ensuring efficient, compliant, and customer-focused processes.
This role combines hands-on operational control with team leadership and quality oversight, acting as a key link between the warehouse team, office team and management.
Main responsibilities
Warehouse Operations
- Coordinate daily inbound and outbound Healthcare flows (pharma & medtech)
- Supervise picking, packing, handling, and dispatch activities
- Ensure proper handling of temperature-sensitive shipments (active & passive)
- Monitor operational planning and priorities
- React promptly to operational issues and deviations
- Provide hands-on support on the warehouse floor when required
- Maintain high standards of cleanliness and order throughout the warehouse
Team Leadership & People Management
- Supervise and guide warehouse operators on a daily basis
- Allocate tasks and monitor team performance
- Coach and support team members in their daily activities
- Support onboarding and on-the-job training of new employees
- Identify performance issues and escalate where required
- Promote a structured, safe and collaborative working environment
- Adjust work schedules dynamically to meet fluctuating workloads
Quality & Compliance
- Ensure compliance with GDP guidelines and internal procedures
- Guarantee correct execution of temperature control and handling processes
- Identify, report, and follow up deviations
- Support CAPA implementation and follow-up
- Participate in internal and external audits
- Contribute to the drafting, review and update of SOPs and work instructions
- Ensure SOPs and work instructions are correctly applied on the floor
Operational Control & KPI Follow-up
- Monitor daily operational KPIs (productivity, quality, service levels)
- Report operational performance and issues to Management
- Identify operational bottlenecks and deviations
- Support the implementation of corrective actions
Continuous Improvement
- Contribute to process improvements within the warehouse
- Support the implementation of operational changes and new processes
- Provide input on improving efficiency, quality, and workflow organization
Stakeholder & Communication
- Maintain daily communication with internal stakeholders (operations, customer service, QA, etc.)
- Support customer communication where required
- Act as first point of escalation for operational issues on the floor
- Ensure clear and structured communication within the team
Requirements
Essential skills
- Strong supervisory and coaching skills
- Hands-on mentality and problem-solving mindset
- Good organizational and prioritization skills
- Ability to work under pressure in an operational environment
- Clear and structured communication skills
- Attention to detail and quality
- Proactive and reliable
- Constructive and respectful attitude
Experience and Knowledge
- Required experience of 3 to 5 years in Healthcare Warehouse Operations and/or Transportation Operations (Air, Road).
- Familiar with building up Healthcare operational processes (WH & Transportation).
- Strong understanding of pharmaceutical regulations and GDP guidelines.
- Operation experience with temperature-controlled shipments.
- Able to write relevant SOP’s internally and with the customer.
- Familiar with different logistics concepts, practices and procedures.
- Training or experience in lean management or project management is an asset.
- Knowledge of MS Office, especially Excel and Powerpoint.
- Experience with TMS of WMS.
- Knowledge of administrative and logistics processes.
- Professional terminology in 2 foreign languages (ENG & NL) for contact with customers, customs and colleagues
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- The ability to organize, prepare, and assemble documents or reports containing data from several sources.
Benefits
- Full-time contract, undetermined time.
- Attractive salary package, including 13th month.
- Meal vouchers and ecocheques.
- Hospitalization insurance + group insurance.
- Transport reimbursement according to CLA PC 226.
- 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year.
- Mobile phone + subscription.
- Free coffee, tea, water, soup.
- You will be part of a dynamic team.
- Benefits Plan (“MyChoice”).
