General Manager - National Toronto

Company Description

Welcome to the Well! Bringing one of our most established venues to Toronto, National looks to bring its well curated food and drink menu to the big city. With ample amounts of seating, competitive arcade games, and a vibrant bowling alley, this makes it the perfect place to meet new people and gather with friends. The food menu is extensive and well-considered, and pairs well with our curated selection of craft beers from small North American brewers.  

WHAT WE OFFER

• Competitive annual salary + gratuities.
• Paid vacation, sick, and personal day
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining allowance/ Clothing allowance
• Discounted gym membership
• Access to our employee assistance program 
• Group life and disability insurance 
• 50% dining discount at all Concorde/Well and O&B restaurants for you and up to three guests
• RRSP matching
• Employee referral program
• Professional development fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

ABOUT THE POSITION

The General Manager will be accountable for the overall performance of National Toronto. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant local laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.

WHAT YOU’LL DO

Lead

• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend.
• Continually strive to develop and upskill staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
• Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent your venue on the cross-venue Health & Safety Committee

Execute

• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards.
• Develop and execute operational strategies alongside senior leadership team and in conjunction with the Back of House team.
• Make hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns. 

Administrate

• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Ensure that all products are received in correct unit counts and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Execute ad-hoc administrative and operational duties are required.

Qualifications

WHAT YOU HAVE

• 3+ years’ experience with demonstrated success in a comparable role, with 5+ years of overall hospitality experience preferred.
• Extensive wine and cocktail knowledge preferred.
• Well organized with a keen eye for detail and the ability to identify, analyze, and solve technical and theoretical problems.
• Advanced writing and grammatical proficiency
• Working knowledge of applicable employment related legislation 
• Integrity, discretion and judgment with tact and diplomacy on confidential matters.
• Experience with any payroll, HRMS and/or LMS.
• Comfortable with team delegation and holding others accountable for tasks.

WHO YOU ARE

• Strong focus setting and accomplishing venue priorities. 
• Excellent communication skills both written and verbal.
• Takes pride in their work and respects the responsibilities and time of others.
• Knows how to maintain a work life balance that works for them and the business.
• Leads by example on and off duty.
• Passionate about the hospitality industry.
• Easily builds rapport.
• Has high personal and business ethics driven by an authentic and caring personality.
• Takes ownership of duties, show initiative, proactive and learns from their mistakes.
• Positive attitude, great personal hygiene, and a high level of deportment.
• Possess good judgment and a problem-solving mindset.
• Builds up the comradery of their team and inspires teamwork.
• Determination to always improve, doesn’t shy away from difficult conversations, openly gives, and receives positive and critical feedback well.

Additional Information

Salary Range: $70,000 - $77,000 plus gratuities

AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.