Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Head, Fraud Management Section
Job Summary
This position is primarily responsible for managing the entire Fraud Management Unit of Metrobank Card Corporation. The job holder is expected to manage the end-to-end processing of the teams under the unit mainly, Fraud Detection Issuing, Fraud Detection Acquiring, and Fraud Investigation and Admin/MIS. The jobholder is also responsible in ensuring that Falcon, being the main Fraud Management tool, is fully maximized by setting the most efficient rules/ parameters. Ensures implementation of Business Continuity Plan (BCP) of the unit; manages both fraud write-off and fraud recovery lines and manages the process controls of the teams under the unit.
Specific Duties & Responsibilities
Performance Management
Project Handling and Management
Qualifications:
Other Details:
Rank: Senior Officer
Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department
Location: Ayala, Makati