A job that matters: your tasks
- Create, process, and execute customer orders for products, projects, and services for assigned markets.
- Ensure accurate and timely entry of order data into ERP systems.
- Generate and issue invoices in compliance with company policies.
- Monitor billing accuracy and resolve discrepancies.
- Support quote preparation and validation for the Sales team.
- Respond to customer inquiries and provide information about products and services.
- Receive, log, and follow up on customer complaints related to orders, billing, or service issues.
- Collaborate closely with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes.
- Assist in preparing performance and process reports for internal stakeholders.
An experience that matters: your skills
Language Skills:
- Fluent Italian in both written and spoken communication
- Business level of English in both written and spoken communication
Experience & Skills:
- A degree in Business Administration, Sales & Marketing, Finance, or a related field.
- Experience in order management, customer service, or sales support within a B2B environment.
- Experience in handling customer inquiries, complaint resolution, and pre-sales support activities such as quote and lead management.
- Prior experience with ERP and CRM systems (e.g., SAP, Salesforce, Microsoft Dynamics)
- Strong attention to detail, accuracy, and analytical mindset.
- Excellent communication and customer service skills with the ability to manage multiple stakeholders.
A workplace that matters: Our offering
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- 102.26 EUR Food vouchers
- Public transportation card
- Multisport / Coolfit card
- Opportunity for flexibility with a hybrid working model
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- Language training opportunity
- Brand new modern office premises in a class A Business building
- Employee referral program
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your development
