Specialist II, Release of Information Operations

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You'll be joining our remote-friendly team of ROI Specialists, reporting directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations — contributing to a team that's growing to meet the needs of an ever-expanding client and provider community.

What You’ll Be Doing: 

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

You’ll Be a Good Fit If You: 

• 2+ years experience in Release of Information or medical records management 
• Health information management education and/or credentials are a plus
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers 
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
• Have great attention to detail and an eye for process improvement
• Experience in mental/behavioral health and/or tech is a plus (but not required)

Employment Type: Full Time, Non-Exempt
Base Compensation: The base compensation range for this position is $25.00 - $26.44 USD per hour).
This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.