Job DetailsJob Location: Jacksonville - Jacksonville, FL 32218Salary Range: $25.00 - $27.00 HourlyJOB TITLE: Credit and Collections Specialist II - Jacksonville, FL
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
Sick Time - 5 days
Vacation Time - Earn up to 2-weeks on your first year of employment
Paid and Floating Holidays
Premium FREE Medical and Dental coverage options
Vision Insurance
401(k) with company matching
Life Insurance
Discounts on Tires and Wheels
Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
Pride yourself in providing excellent customer service
Have proven time management mastery
Have the ability to work independently and in a team
Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe
Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customer
Communicates release delays and non-release with Whse/Sales Rep within reasonable timeframe
Addresses cause of hold and resolution with Specialist I; avoid recurrences of soft hold
Generates and monitors aging weekly, identify, address and resolve:
Slow Payers - change in payment trend/Red Flags
Accounts rolling over into 30 (+) days past due status
Accounts approaching Credit Line
Accounts in need of reconciliation; confirm resolution is completed timely
Payment plan and special arrangements are on track
Prioritizes accounts that need resolution with Specialist I
Proactively identifies, reviews, and discusses concern accounts with management
Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist I
Clear and professional verbal/written communication towards collection efforts
Collection calls are made with intent to keep and improve customer relations
Provides excellent customer service to internal team members and external customers, always
Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
Monitors Statement Processing
Prepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agency
Training and development of new Team Members
Schedules and communicates coverage
Performs variety of other task and special projects as assigned
REQUIRED QUALIFICATIONS AND SKILLS:
3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
Experience in corporate collections and interaction with a large customer base
Experience in a high-volume call center
Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
Knowledge in NetSuite a plus
Qualifications
