Job DetailsLevel: EntryJob Location: Burbank Coffee Company - Burbank, CA 91505Position Type: Full TimeEducation Level: GED or High School DiplomaSalary Range: $18.62 - $19.25 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceJob title: Full-Time Shift Lead
Location: Cafe
Reports to: Cafe Manager
FLSA Status: Non-exempt
Wage: $18.62/hr + tips ($22.50 - $26.50 per hour approximately)
But First, Coffee.®
Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three core values — TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
Responsibilities:
Leadership & Customer Service
Upholds service standards and leads by example.
Provides effective leadership during shifts, ensuring consistent excellence in cafe operations.
Delivers exceptional customer service, serving as a role model for hospitality.
Manages customer inquiries, concerns, and complaints professionally, adhering to Alfred Hospitality standards.
Possesses deep knowledge of cafe offerings (beverages, food, services) and ensures staff does as well.
Team Management & Training
Fosters a team-oriented environment by recognizing employee accomplishments.
Assists with new employee training (feedback, reinforcement) and provides detailed reports to management.
Develops baristas' coffee/tea knowledge (flavors, blends, origins).
Builds rapport with employees through understanding their motivations, needs, and concerns.
Assists management in assessing staffing needs (sending staff home/calling for reinforcements).
Delegates duties, assigning tasks and ensuring timely completion.
Enforces disciplinary measures through the Disciplinary Flowchart (verbal/written warnings).
Work Environment
Maintains a supportive and accessible work environment for employees and guests.
Demonstrates excellent and consistent attendance and punctuality.
Anticipates customer and cafe needs by observing the environment and customer cues.
Optimizes operational workflow through staff delegation (barista, register, etc.).
Operations & Inventory
Supports inventory management and order placement.
Ensures proper staff timekeeping (clocking in/out, breaks).
Manages cash drawer and tip procedures for opening/closing shifts.
Operates the POS register system for transactions.
Oversees food and beverage preparation adherence to Alfred standards (quality, consistency, timeliness).
Maintains a clean, organized, and stocked cafe environment (setup/breakdown).
Conducts daily refrigerator temperature checks to comply with company and health standards.
Enforces proper safety and sanitation procedures (timely HACCP completion).
Assists with receiving and handling product deliveries.
Completes AM/PM Daily Cafe Log and utilizes communication channels (Slack, email).
Safety & Compliance
Documents employee/customer injuries in the cafe using Incident Reports, informing management.
Adhere to all policies and procedures outlined in Company’s employee handbook.
Any other tasks that may be assigned to meet company goals.
Qualifications
Previous experience in a café or restaurant setting is preferred, but not required.
A passion for working with the public in a customer-facing capacity.
Strong communication and interpersonal skills.
Ability to work well in a team environment and under pressure.
Positive attitude and willingness to learn.
Flexibility to attend quarterly team meetings or trainings that may occasionally be scheduled outside of regular working hours.
We require all employees to maintain a minimum of 3 shifts per week.
Full-time employees must maintain an average of 30 hours per week to maintain full-time status.
Physical Requirements
Able to lift up to 20 pounds without assistance.
Move quickly and efficiently from one area of the café to another.
Ability to hear and communicate effectively in English.
Good vision, including the ability to see details at close range.
Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
Ability to stand for extended periods and work in a fast-paced environment.
Capable of operating a cash register or tablet device to enter customer orders accurately and efficiently.
Ability to speak clearly and project voice to effectively communicate with customers and team members.
What You’ll Get:
Wage: $18.62/hr + tips ($22.50 - $26.50 per hour approximately)
Medical, Dental, & Vision insurance packages - FT employees
401k plan
Paid time off accruals
Employee discounts
Free coffee & pastry each shift
Performance reviews (90-day & annual review)
Open Path Collective - Therapy Reimbursement
Equal Opportunity Employer
At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.
