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WALK-UP IT FIELD TECHNICIAN (IQ BAR)
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Essential Job Functions:
- Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
- Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
- Assists in investigating and resolving complex installations and maintenance matters.
- Instructs customers in the operation and maintenance of systems and equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis on system issue trends and solutions.
- Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
- Documents all pertinent user information and the nature of problem reported with accuracy.
- Records all inventory transactions accurately to maintain service and inventory part accuracy.
Basic Qualifications:
- High school diploma or G.E.D.
- Five or more years of field support experience.
- Experience working with corporate hardware, software and equipment
- Able to lift 45 pounds.
- Able to work in the USA.
Other Qualifications:
- Deep understanding of computer hardware and software components.
- Experience navigating technical issues with a high level of customer service and empathy.
- Excellent verbal and written communication with the ability to tailor communication style to different audiences.
- Experience working in a dynamic, fast-paced environment.
- Shown success in team environments demonstrating shared responsibility and accountability.
- Strong analytical and problem solving ability.
- Good time management and organizational skills.
Work Environment:
- Office environment.
- Dress code: Business casual.
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