Aftermarket Operations manager

Hutcheon and Pearce

Aftermarket Operations manager

📍Coleambally NSW

Position Overview

As our Aftermarket Operations manager, you will be reporting to our Finley Branch manager to oversee the daily operations of our parts and service department in Coleambally. Be responsible for fostering a good culture, get involved with future initiatives and driving growth across our Coleambally Branch. Supporting an established team of qualified technicians, parts interpreters and apprentices!

What You’ll Be Doing

• Support the Branch Manager with the daily operational activities of the Parts and Service departments.
• Provide ongoing performance feedback to the Branch Manager and team members, including insights on aftermarket sales, productivity and efficiency, and recommend improvement plans as needed.
• Conduct weekly Toolbox meetings for Parts and Service teams
• Provide leadership, mentorship and coaching to the Service and Parts team, fostering a culture of accountability and continuous improvement.  
• Attend weekly Branch meetings to remain informed of branch priorities and sales targets.
• Act as the first point of escalation for Parts and Service customer complaints or concerns, ensuring timely and effective resolution.
• Foster clear and consistent communication across all aftermarket departments

What You’ll Bring

• Experience in leadership within parts or service operations or a comparable field experience
• Experience managing escalated or complex customer concerns
• Ability to lead, coach, and develop diverse teams to achieve high performance and engagement.
• Excellent communication, interpersonal, and problem-solving skills
• Proven ability to implement operational policies and processes, and drive adherence across teams.
• Solid understanding of Workplace Health & Safety (WHS) principles and experience in promoting a strong safety culture.
• Knowledge of John Deere equipment is a plus!

What We'll Bring

• Industry Competitive Remuneration
• Fully Maintained Company Vehicle / Phone / Laptop
• Staff Discounts on John Deere parts, products, toys, and merchandise
• Staff Gifts for Christmas & at our annual All Employee Meeting and more!

Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the Construction / Forestry / Agricultural / Lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

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Want more information?

Contact recruitment@hutcheonandpearce.com.au or call Layla on 0499 684 997.

Resumes are considered upon submission.

Apply today to experience the H&P difference! ✅

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Hutcheon & Pearce are an inclusive employer. We strive to reflect the communities in which surround us, as a result we welcome and encourage applications from skilled people from all walks of life.