Customer Service Officer

BF Panels is a huge, purpose-built panel shop right next to the Riverina Highway between Albury and Thurgoona, with a large car park, separate towing and storage facility, and 4WD retail outlet on site. The 40-strong team works a 38-hour week (8–4.30) together. They’re backed by all the latest tooling and technology — including two full-size Car-O-Liner systems, computer measuring systems, three Lowbake spray booths, welders, etc.

We have an exciting opportunity for a Customer Service professional to join our team at BF Panels, Thurgoona.

You will be assisting and supporting our wider team and managers with administration and invoicing support and liaising with our external stakeholders (insurers etc).

Permanent position. Monday to Friday. 8am to 5pm. No weekends!

Apply or call us today on (02) 6049 3000

Role responsibilities

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs 

Does this sound like you?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
•  Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Why AMA Collision? 

Because Careers Driven By You isn’t just a tagline – it’s our promise. We back you with: 

• Stability – AMA Group’s national network of 140+ sites 
• Training & career growth opportunities 
• Reward & recognition programs 
• Referral bonuses if you bring a mate 
• Discounts on parts and tools 
• Uniforms provided 
• 24/7 free counselling for you and your family 

About AMA Collision & AMA Group 

AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop — you're joining a network of opportunity. With national reach and diverse businesses under one roof, you’ll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.