Senior Financial Counsellor

Join Our Team as a Senior Financial Counsellor

 Surry Hills / Hybrid / Full-time (Part-time considered) / 2-year fixed term contract

Are you a passionate advocate for social justice with a proven track record in financial counselling leadership? Do you want to empower a dedicated team and directly improve the lives of vulnerable Australians? If so, the Financial Rights Legal Centre offers an exceptional opportunity to make a tangible difference.

About Financial Rights Legal Centre

At Financial Rights Legal Centre (Financial Rights), we are more than just a legal centre. We are a trusted voice for consumers navigating the complexities of financial services, including credit, banking, insurance, and debt. Based in Surry Hills, our dedicated team works on the frontlines, providing crucial advice and representation to consumers across Australia. We are actively involved in shaping new laws to protect consumer rights and build a fairer financial future for all. Join us and become an integral part of this vital mission.

Your Opportunity: Lead, Mentor, and Drive Change

As a Senior Financial Counsellor your commitment to consumer rights is essential as you guide a dedicated team of financial counsellors. You will provide invaluable telephone advice and representation assistance through the National Debt Helpline and Webchat. This is your chance to drive change from the frontlines, enhancing the lives of countless individuals.

• Shape Lives: Directly contribute to enhancing the financial wellbeing of countless individuals by overseeing the delivery of high-quality advice and representation.
• Empower a Team: Provide strong leadership, mentorship, and guidance to a dedicated team of financial counsellors, fostering their professional growth and maximising their impact.
• Drive Excellence: Ensure the delivery of exceptional financial counselling casework and the efficient coordination of our vital services.

For further details on the role please see the job description: https://financialrights.org.au/wp-content/uploads/2026/05/Position-Description-Senior-Financial-Counsellor-1.pdf (copy and paste into your browser)

What’s in it for you?

At Financial Rights, we value our team and are committed to providing a rewarding and supportive work environment. The Centre offers a dynamic working environment along with a small, friendly and passionate team. We know diversity makes a positive difference, and we encourage people from Aboriginal and/or Torres Strait Islander and other diverse backgrounds to apply.

Rewards and Benefits

• Competitive Compensation: Receive a salary between $110,110.00-$121,234.00 plus 12% superannuation, along with salary sacrifice (up to $15,900).
• Generous Time Off: Enjoy a healthy work-life balance with 4 weeks of annual leave plus an additional 7 gifted leave days per year.
• Flexible Work Arrangements: Benefit from a 7-hour workday and a hybrid working model
• Meaningful Impact: Directly contribute to social justice and make a tangible difference in the lives of those who need it most.
• Wellbeing Support: Access our confidential Employee Assistance Program for free counselling services.

The successful candidate will: 

• Have a minimum of 3 years post Diploma of Financial Counselling experience
• Hold or be eligible for Accreditation as a Financial Counsellor with the Financial Counselling Association of NSW (FCAN)
• Demonstrated experience in providing high quality financial counselling casework and coordination of service delivery
• Exhibit strong leadership skills with the ability to motivate and uplift team performance
• Commit to continuous improvement through supervision, reflective practice, client and colleague feedback, and professional development
• Sound knowledge of consumer credit protection legislation and frameworks
• Exceptional communication and interpersonal skills, with the ability to build rapport and communicate effectively
• A demonstrated commitment to working in a culturally competent and safe manner

How to apply

Click apply now and upload your resume and cover letter outlining your suitability to the role.

If you have any questions, please email jobs@financialrights.org.au

Applications close: Monday 18 May 2026