Description
SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple so IT teams can focus on what matters most.
We’re seeking a tech-savvy Product Manager to lead one of our cross-functional squads. In this role, you will drive the development and success of our product, shaping solutions that enhance efficiency and automation for IT teams worldwide.
As the Product Manager, you will own the product vision and roadmap, turning complex challenges into intuitive, impactful solutions. You’ll collaborate with engineering, design, and business stakeholders to deliver innovative features that empower thousands of global customers and shape the future of AI-powered IT Service Management.
Responsibilities
- Lead a cross-functional squad to own and deliver AI-driven product initiatives end-to-end, from discovery to launch and adoption.
- Stay at the forefront of AI technology and trends, bringing innovative capabilities into SysAid’s product in a practical, customer-focused way.
- Partner closely with Product Design to deliver best-in-class AI experiences that are intuitive, trustworthy, and drive adoption.
- Define and prioritize product requirements by combining user feedback, market trends, data insights, and stakeholder input.
- Drive data-driven decision making by defining success metrics and using product analytics to evaluate impact, adoption, and customer value.
- Monitor and continuously improve AI performance over time, including quality, accuracy, latency, reliability, and user trust, ensuring consistent value at scale.
- Collaborate with internal teams (engineering, analytics, customer revenue, and marketing) to ensure successful execution and alignment with business goals.
Requirements
- 5+ years of experience as a Product Manager in a B2B SaaS environment, preferably with technical products, thriving in a fast-paced startup environment.
- Proven experience building and launching AI-powered products, including conversational and chat-based experiences, from discovery through delivery, adoption, and iteration.
- Strong technical foundation with an understanding of software development processes, cloud environments, and modern SaaS architectures.
- Proven track record of leading cross-functional squads in Agile environments, successfully driving products from concept to launch and adoption.
- Highly data-driven mindset, with experience defining success metrics, using product analytics, and making decisions based on measurable outcomes and customer impact.
- Experience working with experimentation and evaluation approaches to measure AI quality and improve performance over time.
- UX-focused product approach, collaborating with design to simplify complex technical challenges into intuitive solutions.
- Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
- Fluent in English, both written and spoken.
- Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
Why Join Us?
- Drive Innovation in AI-Powered ITSM- Join a company transforming how IT teams operate, delivering smart, automated solutions used by thousands of organizations worldwide.
- Shape Products and Drive Impact- Lead a cross-functional squad to own product initiatives from concept to launch, transforming complex technical challenges into intuitive solutions that enhance efficiency for global IT teams and shape the future of SysAid’s platform.
- Grow as a Product Leader- Develop your skills in a fast-paced startup environment, collaborating with engineering, design, and business teams while driving high-visibility projects.
