FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Proposition
Lead the ServiceNow platform team developers within FCI and ensure adherence to Bank policies and reliability/scalability of operations.
Partner with technical teams across multiple geographies to lead projects and implementations solutions within the ServiceNow platform.
Serve as an escalation point for developers and end-users for FCI operations while partnering with platform owner and manager, as appropriate.
Job Details
Position Title: Senior Manager – Service Now Platform
Career Level: L2
Job Category: AVP
Role Type: Hybrid
Job Location: Bengaluru, India
About the Team:
The Senior Manager of the ServiceNow Platform is responsible for representing the ServiceNow platform within FCI and providing oversight of the ServiceNow developers and operations. The individual will partner with the ServiceNow Platform Owner and Manager as required to ensure geographic and chronologic continuity.
Impact:
This position leads the ServiceNow platform team within FCI. Serves as a technical resource in project planning, project management, problem resolution, and production support. This position is responsible for leading a team of ServiceNow developers and providing oversight into ServiceNow operations within the GDC. Represent the ServiceNow platform team where applicable to present technical solutions. Serves as the team lead for assigned projects and initiatives. Performs activities fitting to area of expertise, which may include designing network or internet infrastructure, creating, and implementing an enterprise management system, providing appropriate technical recommendations, tuning databases and applications, and data management.
Key Deliverables:
Skills and Qualification (Functional and Technical Skills)
Relationships & Collaboration
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.