Unit Assistant

Dept: Family Birth Place

Hours per pay period: 48

Position Summary:  Responsible for taking on a variety of administrative tasks that support nursing unit operations and the delivery of effective and efficient services to meet the needs of patients and families. This includes establishing and maintaining efficient communication, accurate data entry, maintaining inventory of identified forms and supplies, and other support activities.

Essential Functions and Responsibilities:

1.     Obtaining needed services from nurses, physicians, OB Techs, and other hospital personnel.

2.     Greets visitors in person or on the telephone and answers inquiries; relays calls to patients; gives directions; refers inquiries to nursing and physician staff.

3.     Performs varied administrative tasks such as answering the phone, greeting visitors, maintaining department logs & reports, scheduling appointments, typing, filing, copying, faxing, and ordering office supplies and equipment supplies to ensure the functionality and coordination of the department’s activities.

4.     Performs a variety of computer/data entry functions to support patient care, including establishing and maintaining patient records; may enter nursing and physician notes and orders; and handle the majority of a patient's paperwork, such as discharge, admission, and personal information forms.

5.     Ensures compliance with all health care regulations, including HIPAA and OSHA.

6.     Perform other related duties as required and directed.

7. Quick registration of patients, scheduling procedures, scheduling follow-up appointments, preparing charts for the following day, etc. 

8. Reporting births to the state of Michigan.

Qualifications:

Required:

·         High school diploma or equivalent.

Preferred: 

·         Completion of a formal Unit Assistant course or one year of directly related experience

·         Associate degree in related field

Knowledge, Skills, and Abilities:

·         Strong customer service skills and proficient computer literacy.

·         Strong communication and organizational skills.

·         Functional competence with basic medical terminology.

·         Demonstrated ability to receive a wide variety and high volume of information and to disseminate information to the appropriate individuals with efficiency and accuracy.

·         Competency in applying the principles, methods, materials and equipment necessary in providing service.

·         Ability to work effectively with a variety of teams and personalities.

·         Current knowledge of functional area theories, practices and techniques per discipline.

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

·         Knowledge and skill with common office software applications.

·         Compliance with the Code of Ethics and Guide for Professional Conduct.