Full TimeENEurope
We’re looking for a positive, service-minded Customer Support Specialist to be the friendly face of our company, mainly for our Finnish customers. In this role, you’ll be the first point of contact for our customers, helping them with timely, accurate, and empathetic support. You’ll answer questions via chat and email, solve problems, and work closely with other teams to make sure every customer has a smooth and enjoyable experience - the kind of work that helped Coolbet earn the " Best Customer Service Company of the Year" title at the International Gaming Awards 2026. If you love building great relationships, enjoy taking initiative, and want to learn and grow while making an impact, this is the role for you. Join us and be part of something great!
Helping customers via live chat and email while and providing friendly and accurate support.
Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.
Sharing insights from customer interactions to improve the overall customer journey.
Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.
Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.
Translating texts for our website and newsletters as needed.
Monitoring daily and weekly reports and taking action when necessary.
Supporting other teams within the Services Department and helping mentor or train new team members.
Working 8–10 hour rotating shifts between 08:00 and 00:00, including occasional weekends and public holidays.
You’re confident communicating in Finnish and English, and you keep your interactions clear, friendly, and professional.
You’re service-minded and bring a positive, customer-focused attitude.
Comfortable working with computers and troubleshooting issues efficiently.
You're detail-oriented and well-organized, and able to take initiative while staying calm under pressure.
A problem-solver who can multitask effectively and maintain a customer-first mindset.
Flexible and adaptable, thriving during busy periods and shifting priorities with a smile.
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too!
Enjoy 28 days of vacation with the option to use your balance on business days only, effectively giving you up to 10 extra days off. Combined with flexible working hours, you can make the most of your time off.
Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
Comprehensive relocation support for a smooth transition.
We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe
...plus, if you're not already a pro, we'll teach you how to play poker!
Interview - Language test - Reference, and background check - Offer
Start date: ASAP
Open to candidates based in the EU and eligible to work in Estonia
Applications are open until we find the one - take the leap and apply now!
Enjoy the perfect balance of collaboration and flexibility with our 4+1 work approach: 4 days on-site, 1 day remote.
We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are!
Tallinn, Estonia
Coolbet is an award-winning gaming company delivering both B2C and B2B platforms across international markets. We offer sportsbook, casino, and poker experiences to players in 8 countries across 3 continents and provide advanced B2B solutions to operators in the US. Part of the Sega Sammy Creation gaming segment, our core team of 500+ experts collaborates across borders to create world-class experiences for both players and operators. With a strong presence at our Tallinn HQ, home to a diverse team representing over 50 nationalities, we bring different perspectives together to shape the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet!
