About The Team
The operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We're dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.
Responsibilities
- Manage ER cases including disciplinary issues, misconduct, performance concerns, grievances, redundancies, complex absences to successful resolution;
- Conduct independent investigations, of complex HR-related concerns and apply critical thinking to analyze evidence and make investigative conclusions;
- Provide advice and counsel to businesses on disciplinary and warning actions related to ER cases, policy interpretation and employment practices of the region;
- Maintain required standard of detailed ER case documentation, including investigation reports and issue analysis;
- Curate and deliver relevant training and education to improve HRBP and leader effectiveness and drive better ER decisions;
- Build partnerships with business leaders and HR Business partners to sustain positive employee relations practices;
- Foster strong working relationships with employment legal and investigations to balance risk, calibrate recommendations for decision-making;
- Examine trends to diagnose root causes and develop solutions to enable effective corrective actions;
- Ensure a coordinated and consistent case management approach to handling ER matters.
