Business Operations Lead – Remote-First

🚀 Be part of a movement to change the way Europe pays

In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

🔎 What's in it for you

We are currently on the lookout for an experienced and motivated Lead to manage our Business Operations. This role is crucial for translating Business monitoring data into actions in collaboration with the EPI scheme members, Payment Service Providers. The ideal candidate will have a strong background in the financial sector and a proven track record of operating as a Settlement Monitoring specialist, familiar with SCT Inst requirements.

🐝 About the team

You’ll join the Operations Services & Delivery team, which plays a key role in ensuring smooth and efficient business operations. The team is small and focused, consisting of two members, and you will take the lead in managing Business Operations. This means working closely with internal stakeholders and external partners like EPI scheme members and Payment Service Providers to translate monitoring data into actionable steps.

💥 Your impact

• Lead, mentor, and manage a team of Business analysts to ensure efficient and effective analyses & data driven actions

• Track and analyze key performance metrics for the operations team and business processes

• Build powerful dashboards and frameworks to enable efficient analysis and translation of business and technical data

• Understand the various anomalies in the payments and provide insights on various patterns

• Collaborate with EPI scheme members for improvements in the conversion rate of various members by understanding the data present in EPI systems

• Actively contribute to the continuous improvements of EPI capabilities over the Settlement layer

🕵🏻‍♀️ To succeed, you should meet at least 70% of these requirements

• 8+ years of experience in Settlement and monitoring at a large bank or a payment organization

• Experience in setting up a new team and defining its goals clearly

• Excellent knowledge of SCT Inst framework

• Excellent analytical, problem-solving, and decision-making skills. Also, to be able to translate data into action

• Very good project management skills for the definition and the steering of action plans and reporting

• Very good communication skills, capable of onboarding external stakeholders into quick problem solving and swift action taking

• Communicate updates, risks, and mitigation plans effectively to stakeholders and senior leadership

• Proficiency in Excel, reporting tools like Databricks, Jira, and Tableau.

• Strong understanding of business processes, KPIs, and operational efficiency frameworks

• You worked with both SQL and NoSQL databases and understand the difference between them

• Alongside strong technical expertise, you demonstrate excellent interpersonal skills, collaborating effectively and providing patient support to colleagues across all levels

🪜 If this looks like you, the recruitment steps are:

1. A first call with one of our recruiters

2. An technical interview with our Head of Operations & Transversal Program Manager

3. A final interview with our COO

4. Hopefully, an offer you can’t refuse

⛔ Turn back if …

• You thrive only in a well-structured working environment where everything has been running smoothly for years. EPI is solidly backed yet a young start-up with high and innovative ambitions on a very complex and competitive market

• You will need autonomy, be used to ambiguity, and not be afraid to get your hands dirty

Otherwise apply!

🫶 Our commitment to equal employment opportunities

EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.