Your next opportunity:
If you’re an experienced contact centre operations leader who thrives in a dynamic environment and enjoys leading from the front, we’d love to hear from you.
We’re looking for an experienced and people-focused Allocations Team Leader to lead a high-performing contact centre operations team in a fast-paced, customer-critical environment.
This is a hands-on leadership role where decisions matter. You’ll be responsible for driving strong operational performance, keeping your team engaged and motivated, and managing real-time issues that have high cost and customer impacts.
As the Allocations Team Leader, you’ll lead a team responsible for real-time operational decision-making within a contact centre environment. You’ll balance service delivery, cost, safety, and customer outcomes while working closely with key stakeholders across the business.
This role suits a confident leader who is comfortable making quick decisions, adapting to constant change, and taking accountability for outcomes.
Your day will involve:
- Lead, coach, and motivate an Allocations team to deliver strong operational results
- Manage daily operational cadence, including volume fluctuations and real-time challenges
- Make timely, informed decisions in high-pressure situations with clear customer and cost impacts
- Drive team engagement, performance, and accountability
- Actively manage stakeholder relationships across operations, sales, and site teams
- Ensure adherence to processes while continuously looking for improvement opportunities
- Create a positive team culture focused on ownership, collaboration, and results
What are we looking for?
- Proven leadership experience within a contact centre and operational environment
- Strong operational mindset with the ability to think on your feet and act decisively
- Experience leading teams in fast-paced, constantly changing environments
- Excellent stakeholder management and communication skills
- Strong negotiation skills and the confidence to challenge when required
- A leader who genuinely inspires, motivates, and develops their team
- Comfortable managing competing priorities where decisions have real commercial impact
What’s on offer?
- An engaged, high-performing team that takes ownership of outcomes
- Strong operational consistency and decision-making under pressure
- Positive stakeholder feedback and trusted working relationships
- Continuous improvement in service delivery and operational effectiveness
