Floor Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

Key Duties and Responsibilities 

• Inspects the work of a team of Room Attendants and Housemen responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff. 

• Schedules work to be done daily, collects room and floor status sheets for assigned work areas.  

• Monitors each Room Attendant’s daily progress.  

• Inspects completed rooms to assure that all standards have been met.  When standards have been missed, brings employee back to room to correct the deficiency.  

• Coordinates work orders in assigned section.  Follows up to be sure work is completed. Releases checkout rooms to be sold. 

• Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors.  

• Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets. 

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

• Works harmoniously and professionally with co-workers and supervisors. 

• Plans, organizes, coordinates and assigns workload. 

• Ensures that staff members report to work on time, in complete uniform and as schedule while maintaining a high level of personal hygiene. 

• Handles guests’ complaints in accordance with hotel policies. 

• Assists the Director in building an efficient team. 

• Performs all reasonable duties requested by management.