Wash and Detail ManagerNational Indoor RV Centers is looking for a manager to lead our Phoenix Wash & Detail Department. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family. If you want to work for the BEST... then we want to hear from you.As a RV Operations Manager, you will:
Oversee the daily operations of the RV valet and wash/detail departments
Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
Schedule washing and detailing of coaches on the lot
Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
Be the main point of contact for storage customers for the facility
Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
Work with the sales and service departments to deliver superior customer service
Ensure all coaches meet our high standards through quality control checks
Approve units for release to customer
Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
Oversee proper customer billing for third-party wash/detail company
Hire, train, and manage a team of RV valet/porters
Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
Be sure all policies and procedures are followed and executed in a timely manner
Manage all team members in the department
Recruit & training new team members
Provide excellent customer service and address any customer concerns or complaints in a timely manner
Analyze department performance and develop strategies to increase efficiency and profitability
Maintain equipment and ensure that it is in good working order
Qualifications:
High School diploma, or equivalent work-related experience
5-10 years of customer service experience in a management role
Prior experience in valet or wash/detailing or a related field is preferred
Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day
Able to train and retrain current employees and new employees using provided training methods
Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.)
Able to follow processes and procedures
On your feet most of your shift
Multitasking is a must
Great communication skills required
Customer service is vital
Mechanically inclined
Working Outdoors (in/around water)
Being Aware and Attentive to Surroundings
Adapt to change with a growing company
Willing to come in on some weekends if needed
Cleanliness is a must
Attend critical meetings and be able to provide feedback on operations
Knowledge of Wash and Detail a strong plus.
Demonstrated ability to establish structure, systems, and process to keep up with rapid growth.
Ability to work well with others – we want to keep our place a friendly and cooperative workplace
Positive and Can-Do attitude
Drug free - must pass a drug test
Legally able to work in the USA – we are an E-Verify employer
Clean-cut appearance
Valid driver’s license with a clean driving record
Working Conditions:
Will require extended periods of standing, walking, and bending
May require lifting or moving heavy equipment or objects
Must be able to lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
May require working in tight spaces or at heights
May require exposure to loud noises, fumes, or chemicals
Will require working weekends or holidays
Environmental conditions include heat, cold, humidity, noise, dust and wetness
What We Offer:We believe in investing in our employees with a great benefits package and ongoing training to help you reach your career goals:
Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
