EntryFull TimeENEurope
Role: Senior AV Technician
Contract Type: Full-time, Permanent
Location: London
Hours: Shifts will fall between 07.30 am and 21.30 pm, so candidates must be able to reach central London for these times
Salary: Excellent salary (dependent on experience), plus bonus and company benefits
One of our most high profile clients, based in an iconic building in central London are expanding their AV team.
This site has a lot of prestige, and we are looking for ambitious individuals wanting to grow their AV experience, so we are seeking a highly proactive individual with a grasp of AV/VC technologies.
Presenting oneself professionally is essential, coupled with a positive, solution-based approach. This person should readily take responsibility for system ownership and upkeep while consistently seeking to surpass expectations.
Key responsibilities:
Act as a technical resource and point of escalation when troubleshooting issues
Respond to and manage client escalations effectively
Plan and carry out logistics relating to deliveries, removals, and relocations
Daily room checks
Fault finding of audio visual and video conferencing systems
Running AV events, including pre-event testing of audio, wireless microphone battery levels, etc
Be the primary contact for event coordination
Liaising with clients for large events to understand their requirements
Attending pre-production meetings required for any scheduled special events
Primary support to operate global production events
Own the event experiences for the meeting host and attendees
Video/audio conference set-up and support
Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify
Skills and experience:
Willing and capable of undertaking/passing security screening (BPSS & SC) is essential
Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc
Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron
Experienced in delivering support services to large corporate customers
Excellent people's skills
Excellent verbal and written communication skills.
Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute.
Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
Professional in appearance and attitude.
Willing to undertake security screening (BPSS & SC)
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
