About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The Role
Synapticure is seeking a Certified Medical Assistant (CMA) to join our growing virtual care team supporting patients living with neurodegenerative diseases. This role is critical to ensuring a seamless and compassionate experience for patients by coordinating medical records, managing prior authorizations, supporting specialist referrals, and assisting neurologists during virtual visits.
You will serve as a vital bridge between patients, providers, and the broader care coordination team—helping to prepare clinical documentation, facilitate communication, and ensure that all administrative and clinical support functions run efficiently. The ideal candidate is an experienced, certified medical assistant with exceptional organizational and communication skills, who is comfortable working in a fast-paced, technology-driven healthcare environment.
This position offers the opportunity to work from home while supporting a mission-driven organization focused on redefining how patients with neurodegenerative diseases receive care.
Job Duties – What you’ll be doing
- Coordinate medical record retrieval, ensuring complete and timely submission of patient documentation for provider review
- Prepare and process referrals to specialists and manage prior authorization requests in coordination with insurance payors
- Virtually greet and room patients prior to telehealth appointments, confirming patient information and visit readiness
- Review and update patient records in the electronic health record (EHR), maintaining accuracy and compliance with HIPAA and organizational policies
- Serve as a liaison between patients, caregivers, and care teams to provide information, resources, and follow-up support
- Assist neurologists and advanced practice providers during virtual encounters, ensuring smooth workflows and accurate documentation.
- Communicate with insurance companies, clinical partners, and internal departments to resolve issues or delays related to billing, referrals, or authorizations
- Support care coordination by identifying barriers to care and escalating complex issues to clinical leadership as appropriate
- Maintain accountability to quality standards in all patient and partner interactions, ensuring the highest levels of professionalism and confidentiality
- Participate in regular team meetings, trainings, and process improvement initiatives to enhance the patient and provider experience
Requirements – What we look for in you
- Active Medical Assistant Certification (CMA or RMA required)
- Minimum of 2+ years of experience as a Medical Assistant in a clinical or telehealth setting
- Demonstrated knowledge of HIPAA regulations and patient privacy standards
- Strong communication and interpersonal skills, with a patient-centered approach
- Proficient with electronic health record (EHR) systems and virtual communication tools
- Highly organized, detail-oriented, and capable of managing multiple priorities efficiently
- Comfortable working both independently and collaboratively in a fast-paced, evolving environment
Preferred Qualifications
- Experience handling, reviewing, and managing medical records
- Experience coordinating referrals and authorizations within a healthcare or telehealth environment
- Prior experience working in a startup or organization experiencing rapid growth and change
- Bilingual fluency in English and Spanish- preferred
- Familiarity with neurology or chronic disease management workflows
We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
- Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
- Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
This is a fully remote position. Occasional travel for team meetings, training sessions, or company events may be required.
