Description: The Downhill Mountain Bike Mechanic / Instructor / Rental Technician is a multi-disciplinary role responsible for maintaining a high-quality fleet of downhill bikes, delivering exceptional guest service within the rental shop, and providing safe, engaging instruction to riders of varying skill levels. This position plays a key role in ensuring guests have a safe, enjoyable, and memorable mountain biking experience through expert equipment preparation, professional instruction, and knowledgeable support. This role combines mechanical expertise, strong interpersonal skills, and a passion for mountain biking and outdoor recreation.
Key Responsibilities: Bike Mechanic • Perform daily inspection, maintenance, and repair of downhill mountain bike rental fleet. • Diagnose and troubleshoot mechanical issues including suspension, braking systems, drivetrains, and wheel systems. • Complete preventative maintenance to ensure bikes meet safety and performance standards. • Maintain accurate service records and maintenance schedules. • Assist with seasonal fleet builds, tear-downs, and inventory management. • Ensure workshop cleanliness, organization, and adherence to safety procedures. Instructing • Deliver beginner to intermediate downhill mountain bike lessons in a safe and supportive environment. • Provide clear instruction on bike handling, trail etiquette, safety awareness, and progression techniques. • Adapt teaching style to suit different ages, abilities, and learning styles. • Conduct equipment checks prior to lessons and ensure riders are properly fitted. • Promote safe riding practices and mountain responsibility at all times. Rental Technician • Assist guests with bike rentals including sizing, fitting, and equipment setup. • Educate guests on bike operation, suspension setup, and trail recommendations. • Provide outstanding guest service by creating a welcoming and professional environment. • Process rental transactions and maintain accurate documentation as required. • Support daily shop operations including opening/closing procedures.
Experience/Requirements: • High school diploma or equivalent. • Strong mechanical knowledge of downhill mountain bikes. • Previous bike mechanic experience preferred (shop or bike park environment an asset). • Experience coaching, instructing, or guiding mountain biking preferred. • Passion for downhill mountain biking and strong riding ability. • Excellent communication and customer service skills. • Ability to work in a fast-paced, team-oriented environment. • Comfortable working outdoors in varying weather conditions. • Instructor certifications (PMBIA or equivalent) or willingness to obtain.
Physical Requirements • Ability to lift and maneuver bikes up to 50 lbs (23 kg). • Standing for extended periods. • Working in workshop and outdoor trail environments. • Ability to ride downhill terrain safely and confidently.
