Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG? • Health & wellbeing resources and programs • Paid vacation, personal, and sick days for work-life balance • Competitive compensation and benefits packages • Work-life balance in a hybrid environment with at least 3 days in office • Career growth and development opportunities • Opportunities to contribute to community causes • Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Specialist, Operations Enablement Reporting. Could It Be You? The Senior Specialist, Operations Enablement Reporting is a critical "builder" role designed to spearhead the modernization of Questbank’s operational data landscape. Reporting to the Senior Manager, Operations Enablement, this individual will lead the charge in transforming fragmented, legacy data into a "single source of truth" that provides daily, actionable insights for Executive Leadership and Operations Managers.
As a Senior Specialist, you will transition the bank from manual reporting to a sophisticated, automated ecosystem. You are responsible for revamping data management and governance frameworks to ensure the health of our business, from credit cards and mortgages to collections, is visible in real-time. This role requires a unique blend of technical architecture, creative visualization, and strategic influence, acting as a mentor to the Specialist, Operations Enablement Reporting while navigating complex change management.
Need more details? Keep reading… In this role, responsibilities include but are not limited to: • Data Transformation & Governance: Partner with the Data Governance and Operations Transformation teams to identify and consolidate disparate data sources into a unified, reliable reporting architecture; eliminate "data silos" to establish a single source of truth across the bank. • Automated Dashboard Development: Design, build, and maintain high-fidelity, automated dashboards using PowerBI, Google Looker, and Databricks to track key operational metrics (e.g., loan processing times, underwriting productivity, and regulatory/vendor SLAs). • Strategic Reporting for Executives: Translate complex raw data into engaging, "board-ready" visual reports that simplify intricate trends for executive consumption and rapid decision-making. • Operational Health Monitoring: Develop and monitor Key Risk Indicators (KRIs) in collaboration with Risk functions to flag instances of fraud and ensure strict adherence to regulatory compliance. • Process Improvement & Automation: Conduct deep-dive analysis into current manual data pulls to identify automation opportunities; relentlessly pursue the "long-term goal" of 100% automated reporting workflows. • Project Management & Mentorship: Act as a functional lead by project managing large-scale reporting initiatives and providing technical mentorship and guidance to the Specialist, Operations Enablement Reporting.
So are YOU our next Senior Specialist, Operations Enablement Reporting? You are if you have… • Education: A University Degree in a quantitative field such as Business, Finance, Computer Science, Data Analytics, or Engineering. Professional certifications in Data Visualization (PowerBI/Looker) or Data Engineering are highly valued. • Years of Experience: Approximately 4 to 7 years of progressive experience in data analytics, reporting, or operations enablement. • Advanced Tool-Kit: Expert proficiency in PowerBI, Google Looker, and Microsoft Excel; experience with Databricks for data processing and Collibra for data governance is highly preferred. • Data Visualization: A proven "eye" for design. The ability to create clean, intuitive, and aesthetically pleasing reports that highlight the most critical information without clutter. • Data Architect Mindset: Comfortable working with "messy" data and building the logic required to clean, normalize, and scale it for enterprise-level reporting. • Strategic Communicator: The ability to "speak both languages"—translating technical data nuances for non-technical stakeholders and executive leadership. • Self-Starter & Builder: A "hungry" professional who thrives in ambiguity and prefers building new systems over maintaining existing ones. • Analytical Problem Solver: Ability to look at a spreadsheet and immediately see the "story" or the operational bottleneck that needs fixing.
Compensation Information: • Base salary range: $65,000 - $85,000 • The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply! #LI-LB1 #LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
