About us
If you're looking for a purpose driven career in the fastest growing industry internationally that takes care of peoples Health, then look no further than Mind You.Mind You is a mental health technology company that provides businesses with access to preventative therapy sessions with licensed psychologists or counsellors. Mind You allows employees of subscribed companies to book psychological consultations in a convenient and confidential manner. Mind You is an online mental health service that provides assessment and preventive therapies. Moreover, it is a Tech company that focuses on the people that it serves. That means Mind You’s technology is the best in the industry, making Preventative Therapy Sessions as easy to access as Grab or FoodPanda. The team is built up by the best at their chosen skill. The leaders serve to make their staffs work more effectively and efficiently to get the best out of each individual. Generally, Mind You is a mental health service that focuses on the provision of professional mental health preventive programs offered via video conference, phone call or chat.
Mind You was established with the goal of creating happier, healthier and more productive workforces. The eMental Health platform was conceptualised in January 2020 because of the growing need for easier access to preventative mental health care. The development was then fast-tracked and launched due to the demand created by the global pandemic. Hereby, virtual mental healthcare will fulfil the unmet need for clients traditionally underserved by other mental health practitioners. There are some scientific sources stating that online mental healthcare has been shown to be effective for clients who may have difficulty reaching person-to-person appointments with Psychologists during normal business hours, while decreasing the number of missed appointments for in-person therapy.
About this role
As a Senior Guidance Counselor, your main responsibility is to manage a team of Registered Guidance Counselors to ensure quality delivery of counseling services through the Mind You platform. As team lead, you will be responsible for ensuring that the Guidance Counselors are able to provide at-standard guidance and counseling sessions; that the team adheres to company protocols and policies; and that feedback and recommendations from various stakeholders are utilized to innovate and further develop the counseling services.
Duties and Responsibilities
Conducting Counseling Sessions- Promptly conducts assigned counseling sessions
- Ensures that sessions are conducted in a private area with stable internet connection
- Follows guidelines and protocols set by the company in conducting sessions
Session Documentation- Tagging session status on the same day of the session
- Produces In Session Forms within a week of the session; if escalated to pharmacological intervention, then within the same day
- Uploading of No Show Form on the same day as no show session
Active Communication
- Informs immediate supervisor of any issues related to sessions; such as but not limited to, scheduling conflicts, difficult or problematic interactions with users, or technical issues in delivering sessions
- Able to communicate to immediate supervisor whether or not tasks assigned to them are within their competency
Self-Care
- Good recognition of burnout
- Has a life out of work
- Able to use leaves appropriately
Financial Performance- Ensures the attainment of targets for gross margin and profitability of the business unit
- Reviews and monitors regularly operational business plans, reviews results and margin versus budgets/targets addressing areas for improvement by using current action plans.
Planning and Monitoring- Develops, submits for approval annual plans and programs, targets and /or budgets, directs their implementation and monitors progress to ensure attainment in accordance with Corporate direction.
- Ensures that all operational activities are aligned with the agreed plans and programs and reflected in the individual and group KPIs as a basis for monitoring progress of operational and individual performance.
Infrastructure Development and Review- Directs the development, installation and constant review and updating of relevant sales systems, processes, corresponding infrastructures and policies that will enable the efficient, effective and timely delivery of sales and revenue
People Management- Trains and oversees the Guidance Counselors department in being able to maintain end user and counseling interactions according to the required SOPs
- Defines work expectations and ensures work progress of the department staff by monitoring/controlling activities, evaluating performance, enforcing discipline when necessary, and initiating career enhancement activities/programs especially designed for the staff’s career development
Reportorial Requirements- Regularly reports to Management on the status of expected deliverables and explains deviations from expected outputs
- Elevates to Management all concerns and problems that need higher level intervention
- Performs other tasks that are related, supplementary or complementary to their function.
Qualifications
Education and Experience- MA in Guidance Counseling
- Professional Regulatory Commission License in Guidance Counseling
- At least 2 years of counseling or therapeutic work or internship experience
Competencies- Understanding of psychological concepts
- Good grasp of different therapeutic techniques
- A guiding therapeutic theory, system, or framework
- Good and clear communication skills- Has experience in a managerial/supervisory position
Desired Attitudes and Habits- Independent
- Conscientious
- Empathetic
- Patient
- Communicative
- Responsible
