Prepare and serve beverages to guests and servers (food servers, cocktail waitresses).
- Greet guests in a friendly and cheerful manner while taking their drink order
- Prepare drinks using proper recipe and glassware
- Serve drinks in a fast, friendly and efficient manner
- Keep the bar clean and organized
- Direct beverage attendants
- Correctly ring up drinks on the register and return correct change
- Answer guest questions about the property and events
- Monitor guest alcohol consumption levels and intoxication level
- Ensure responsible serving only to guests 21 and older (carding, don’t over-serve)
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
- Ability to provide our guests with excellent customer service
- Excellent communication and observation skills
- Easygoing demeanor to ensure a fun and safe environment for our guests
- Ability to move quickly up and down the bar
- Must have basic math skills
- Must be able to run cash register
- Must have excellent hand-to-eye coordination
- High School diploma or equivalent
- Must be at least 21 years of age to serve alcohol, in accordance with local laws
ADDITIONAL REQUIREMENTS
- Constant walking, standing, twisting, bending, reaching (to a height of 8ft)
- Transporting, pushing, pulling and maneuvering items weighing up to 40 lbs.
- Normal sense of smell, touch, sound and vision range including absence of color blindness
- Eye/hand coordination and manual dexterity as well as the ability to distinguish letters and symbols
- Use of electrical equipment and Infogenesis POS
- Ability to understand and comply with all company and departmental rules, regulations, policies and procedures and union contract
- Skill in establishing and maintaining effective working relationships with staff
- Must maintain compliance with all state and local laws regarding proper alcohol service
- Must be able to work with money and credit cards
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
