General Purpose:
The Fulfillment Center Manager is responsible for leading daily operations of Corsair’s 120,000 sq ft Duluth, GA distribution center, supporting both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment, as well as kitting and binning activities for onsite manufacturing. This role oversees a team of approximately 30 employees and is critical to ensuring operational excellence, inventory accuracy, customer satisfaction, and safety.
Position Summary, Responsibilities, and Expectations:
- Manage all day-to-day distribution center operations including inbound, outbound, inventory control, kitting, and manufacturing support.
- Ensure orders are shipped accurately, on time, and in compliance with customer requirements and retail routing guides.
- Maintain strong inventory control practices, coordinate cycle counts, and reconcile variances in partnership with Inventory Control teams.
- Hire, train, coach, and develop warehouse staff; drive employee engagement initiatives and foster a positive work environment.
- Develop and track KPIs for warehouse performance; lead monthly reviews and continuous improvement initiatives to improve CPU, order accuracy, and on-time shipping rates.
- Partner closely with Customer Support, Sales Operations, Manufacturing, and Planning to align on priorities, resolve issues, and maintain seamless operations.
- Support implementation of operational best practices, Lean methodologies, and process improvements to increase efficiency and reduce costs.
- Ensure workplace safety by enforcing policies and conducting regular safety audits and training.
- Investigate shipping discrepancies, damages, and customer complaints, driving root cause analysis and corrective actions.
- Collaborate with IT and project teams on WMS/ERP upgrades and warehouse technology initiatives.
- Manage warehouse capacity, layout optimization, and space utilization reporting.
- Support preparation of operational budgets and monitor costs against targets.
Essential Skills and Experience:
- 5+ years of leadership experience in warehouse or distribution center operations.
- Proven track record managing a team of 30+ direct and indirect reports.
- Strong understanding of distribution processes including picking, packing, shipping, receiving, cycle counting, and kitting.
- Experience supporting both D2C and B2B fulfillment environments.
- Proficient with WMS and ERP systems (Oracle Cloud experience preferred).
- Strong proficiency in Excel; ability to analyze data and drive operational insights.
- Knowledge of retail customer compliance (Amazon, Best Buy, Walmart, etc.) preferred.
- Excellent leadership, communication, and people management skills.
- Strong problem-solving skills and ability to drive continuous improvement initiatives.
- Self-motivated and hands-on approach to warehouse management.
- Ability to lift and move up to 50 lbs as needed.
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
