Senior Product Owner – Inbound & Outbound (Customer Experience)
Brussels, Belgium (Hybrid / On-site)
Duration: 14 months (Start ASAP)
We are looking for a Senior Product Owner to drive the vision, roadmap, and delivery of a key digital product within the Customer Experience domain, focusing on inbound and outbound process optimisation and digital transformation.
Key Responsibilities
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Own the product vision, value delivery, and prioritisation of the product backlog
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Act as the primary business representative for the product within an Agile/SAFe environment
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Translate business needs and strategic objectives into clear, actionable user stories
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Manage and prioritise Product Backlog Items (features, enhancements, changes)
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Collaborate closely with Scrum Masters, Agile Teams, architects, and domain leads on the IT side
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Work with business stakeholders, operations, portfolio managers, and distribution partners
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Support PI Planning, Sprint Planning, Daily Stand-ups, demos, and retrospectives
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Ensure stories meet acceptance criteria before closing
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Participate in UAT when required
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Ensure strong alignment between business and IT and manage stakeholder expectations
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Identify opportunities for innovation through market and digital trend analysis
Required Experience
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Bachelor's degree or equivalent experience
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Proven experience in Product Owner, Business Analyst, or Digital Transformation roles
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Experience in change management and large-scale transformation projects
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Experience working in complex, multi-stakeholder environments
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Familiarity with Agile/Scrum methodologies (SAFe experience is a strong plus)
Key Skills
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Strong Agile and Scrum expertise
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Change management and stakeholder alignment
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Excellent communication (oral and written)
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Digital product ownership and roadmap definition
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Strong organisational and prioritisation skills
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Executive-level stakeholder management
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Customer-centric and end-to-end thinking
Profile
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Proactive, hands-on, and decisive
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Strong collaborator who energises teams and stakeholders
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Comfortable working in large, complex organisations
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Structured thinker with an end-to-end perspective
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Adaptable and enthusiastic about driving change
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Customer-focused mindset with strong business acumen
Languages
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Dutch or French: Native or bilingual level (required)
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English: Full professional proficiency
