Front Desk Clerk - Bilingual (Russian, Spanish, Farsi, Dari,Hmong) Speakers Preferred

Description

About Elica Health Centers:

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

What You Will Do:

The successful candidate will be willing and able to:

• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
• Schedules appointments and manages patients’ appointments according to the Providers schedule
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
• Enters every patient’s data into EPIC; Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.
  Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

Compensation Disclosure: $25.00 - $29.50 per hr.

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

Language Skills (Preferred):
Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, Hmong or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English.

Requirements

• High School Diploma or Equivalent
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical clinic care and procedures a plus
• HIPAA knowledge is a must
• Bilinguals Russians/Spanish/Farsi/Dari/Slavic/Hmong are highly preferred

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.