Patient Coordinator- Larrabee Center

For over three decades, The Larrabee Center in Seattle has been an internationally recognized leader in facial plastic surgery and aesthetic rejuvenation. Founded by award-winning surgeon Dr. Wayne F. Larrabee, Jr., MD, MSH, FACS, the center is known for combining world-class surgical expertise with artistic precision and compassionate care.

Our mission is simple: to help every patient look and feel like the best version of themselves. Our highly skilled team shares a passion for excellence, innovation, and personalized results that appear natural and timeless.

About the role:

We’re seeking someone who brings positive energy, a polished presence, and a passion for creating an outstanding client experience from the very first interaction. In this role, you’ll play a key part in helping clients feel confident, cared for, and completely at ease throughout their journey.

The ideal candidate is confident, engaging, and professional, with strong communication skills and the ability to build authentic connections. You thrive in a fast-paced environment, juggle multiple priorities with ease, and remain calm, organized, and detail-oriented under pressure. You’re adaptable, comfortable with technology and scheduling systems, and consistently keep client care front and center.

If you’re driven, organized, and enthusiastic about aesthetics, we’d love to connect with you!

Work Schedule:

This is a full time, onsite position. Hours are Monday-Wednesday 7:30AM-4:30PM and Thursday 8AM-4:30PM . We believe in maintaining a healthy work-life balance while ensuring business needs are met. 

Responsibilities:

Primary Tasks:

• Greet patients and provide a welcoming, high-end front desk experience
• Schedule surgical and medspa appointments while managing daily patient flow
• Handle patient payments, financing options, and reward points with accuracy and care
• Manage incoming leads, follow up with prospective patients, and support conversion efforts
• Present memberships, monthly promotions, retail products, and treatment options to patients
• Prepare, review, and explain treatment quotes; assist with patient education on procedures and FAQs
• Coordinate surgical consult follow-ups and collaborate with clinical staff on pre-op documentation, medical records, and patient communication (including pre/post-op instructions, prescriptions, and follow-up materials)

Additional tasks:

• Clean and restock clinic rooms as opening and closing duties
• Set up provider rooms for specific treatments
• Scan medical records
• Work company hosted events (usually no more than one per quarter)
• Take patient before and after photos
• May be asked to numb patients if they have a medical assisting certification

Qualifications:

• Minimum 2 years of sales experience (med spa or high ticket sales preferred)
• Strong communication skills with an attention for detail
• Proficiency in computer systems and typing skills. 
• Medical Assistant Certification is an asset
• Proficiency in Spanish is also an asset

Compensation:

Salary starting at $25/hr with commission based on membership and retail sales

Benefits:

Competitive Compensation Package – Competitive pay with potential for bonus.

Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

401(k) Matching – Plan for the future with our generous 401(k) matching program.

Aesthetic Industry Perks – Enjoy free and discounted services and products.