Amenity Services Coordinator

Description

The Amenity Services Coordinator will work closely with Property Management to support the planning, coordination, and delivery of daily amenity services, meeting room operations, and tenant engagement, at Memorial City Plaza. Acting as a key facilitator of the tenant experience, this role emphasizes service, organization, and collaboration to ensure seamless execution and tenant satisfaction. As a representative of MetroNational, the ideal candidate will bring enthusiasm, excellent communication skills, and a proactive approach to supporting an outstanding workplace environment.

KEY RESPONSIBILITIES:

• Coordinate and support the successful execution of tenant and in-house meetings, amenities programming, and support of tenant event planning and execution, ensuring alignment with approved designs, budgets, and schedules.
• Oversee day-to-day meeting room operations, including:
  • Monitoring and responding promptly to booking inquiries.
  • Managing the reservation system and calendar to ensure efficient room usage.
  • Coordinating room setups, A/V requirements, catering, and other logistics with vendors and facilities staff.
  • Ensuring meeting spaces are clean, functional, and properly staged before and after each use.
  • Serving as the main point of contact for meeting planners and providing on-site support as needed.
  • Documenting meeting activity and compiling usage data for reporting purposes.
  • Conducting follow-up outreach to confirm client satisfaction and gather suggestions for improvement.
• Gather, organize, and interpret feedback from tenants and guests regarding amenities and services, and share insights with Property Management to inform ongoing improvements.
• Assist with the planning and delivery of tenant-focused amenities, including:
  • Coordinating daily and weekly amenity services such as Work n’ Mother, conference rooms, wellness rooms, event spaces and other amenities.
  • Creating and maintaining amenity schedules and promotional materials.
  • Ensuring all spaces (lounges, wellness rooms, break areas, etc.) are maintained to high cleanliness and presentation standards.
  • Monitoring amenity usage and tenant engagement levels to help adjust offerings based on interest and participation.
• Build and maintain strong tenant relationships by providing consistent, high-touch service and demonstrating a genuine interest in creating a positive workplace experience.
• Support vendor and contractor coordination, including:
  • Scheduling service providers for recurring and one-time needs.
  • Ensuring vendors follow building protocols and meet quality standards.
  • Tracking contract requirements and service deliverables.
• Create and circulate event and amenity communications, such as digital flyers, tenant newsletters, and updates, in alignment with MetroNational branding guidelines.
• Provide regular updates to on-site teams regarding amenity activities, meeting room schedules, and service adjustments to ensure seamless daily operations.
• Conduct frequent walkthroughs of all tenant-facing areas to identify and address maintenance issues, cleanliness concerns, or supply needs, coordinating with appropriate departments as necessary.
• Ensure compliance with MetroNational policies and procedures related to events, meetings, and legal/contractual obligations.
• Support the Experience Team on delivery and facilitation of tenant engagement events and activations

Requirements

EDUCATION AND REQUIRED EXPERIENCE:

· Bachelor’s degree (BA/BAS) from four-year college or university.

· 2+ years’ related experience and/or training

SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS:

· Excellent interpersonal, oral, and written communication skills

· Must be able to solidify positive working relationships at all levels of the organization.

· A natural connector/networker; someone who is passionate about meeting and talking to tenants, guests and local organizations to help build connections and future business growth.

· Creative and forward-thinking mindset

· Strong organizational and time management skills

· Ability to author reports and business correspondence

· Ability to effectively present information and respond to questions from tenants, guests and management.

· Must be able to understand and communicate effectively to tenants, guests, local organizations, vendors, and employees.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

PHYSICAL DEMANDS:

Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties outlined above.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ABOUT METRONATIONAL

MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

· Houston Chronicle Top Workplaces

· Houston Business Journal Healthiest Employers

· Houston Business Journal Best Places to Work

· Cigna Well-Being Award

· American Heart Association Fit-Friendly Worksite

· Mother-Friendly Worksite