Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team.
Are you ready to start or continue your Customer Service career working in a call center environment helping and saving animals? Maybe you are a vet tech looking for better pay and advancement opportunities that allow you to continue helping animals…
Wedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications.
Our Customer Care Specialists currently start at $18 an hour plus bonuses and incentives. This position offers the ability to easily work flexible schedules.
When will you work?
- New-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday. Weeks 1–3: M–F, 8 AM–4:30 PM Weeks 4–6: M–F, start times may be 9 AM or 10 AM. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician.
- The available shift after the six weeks of in-classroom training is 11:30 a.m. to 8:00 p.m. until the next shift bid, where this may change. The call center is open from 8:00am to 9:00pm M-F and 9-5pm Saturdays. This position will be on a hybrid basis and after on-site training it will require 2 days a week in office. You will work 1 Saturday/month (9 AM–5 PM), and 1 additional Sat/quarter.
- All Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule.
What you’ll do:
- Deliver customer service with kindness, empathy, understanding, and patience
- Efficiently navigate patient and prescriber profiles across systems
- Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions.
- Cohesively work with a team, as well as independently
- Ability to interact with team members across pharmacy and fulfillment facilities.
- Maintain a positive and professional attitude while keeping our pet patients and customers front and center.
Who you are:
- Has acquired or can acquire a New Jersey Pharmacy Technician License.
- A coachable, quick learner who is comfortable with change
- A compassionate and caring individual who loves animals and those that care for them
- Able to demonstrate strong attention to detail and willingness to adhere to procedures
- Self-motivated and energized; excelling in a fast-paced environment
- An effective and persuasive communicator
- Computer-savvy, navigating the internet with ease
- A reliable co-worker with a positive, professional attitude. No exceptions!
- Basic calculations are easy for you to perform
- A high school graduate or equivalent
Automatic Bonus Points:
- You have worked retail or held Customer Service positions in the past
- You have prior contact center experience
- You have working knowledge as a pharmacy technician
- You have worked as a veterinarian technician or similar role
- You are comfortable working with Microsoft Office, Outlook, Word, & Excel
- You have attended some college or have earned a degree
- You can speak Spanish - Bilingual
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What’s in it for you:
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- Competitive base salary with uncapped commission structure
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company Paid Life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
