The Global Surgical Coordinator provides essential support to all Surgical Services, primarily on weekends and as needed for service gaps. This role ensures seamless coordination of patient care, client communication, appointment management, and procedural support across all surgical areas. The Global Coordinator also performs post-operative callbacks to ensure continuity of care. This role is critical to improving weekend surgical workflow, maintaining communication standards, and enhancing client and referring veterinarian (RDVM) satisfaction.
Client, Patient, and Surgical Service Coordination
- Answer incoming calls for all Surgical Services and RDVM lines, ensuring timely and professional communication.
- Monitoring Surgical Services emails for client and RDVM correspondence; answering client questions, directing them to the onsite surgery service or to come in through the ER as needed
- Act as a liaison between clients, referring veterinarians, staff surgeons, surgical residents, and nursing teams.
- Schedule, confirm, and audit appointments, procedures, and surgeries across all Surgical Services.
- Maintain and manage surgical waitlists in coordination with service leads.
- Ensure all outside medical records, imaging, and diagnostics are obtained prior to appointments in collaboration with the Surgery Scheduling Coordinator.Provide ongoing updates to inpatient owners and assist with discharge planning.
- Communicate post-operative outcomes to RDVMs and perform client callbacks in alignment with service protocols.
- Present pre-operative and discharge instructions, authorization forms, and review financial estimates with clients as needed.
- Monitoring patients PVLs to ensure charges are accurate, medications are prescribed, etc
- Assist with OR flow and patient support, including basic monitoring, under LVT guidance when on-site.
Operational and Administrative Support
- Maintain accurate patient records, documentation, and appointment logs.
- Support surgical inventory management through monitoring, restocking, and ordering supplies.
- Operate standard administrative and clinical equipment (multi-line phones, printers, EMR systems, fax machines, etc.).
- Collaborate with the surgery management team to identify and implement improvements in scheduling, patient communication, and inter-service coordination.
- Participate in the development and execution of operational quality control initiatives (e.g., callback compliance, communication audits).
- Assist with departmental projects involving data collection, reporting, and documentation process improvements.
- Additional duties as assigned by the Senior Director, LVT Director of OR, and Practice Manager to support the needs of the Surgery Department and broader hospital operations, including coverage for service coordinators PTO
Qualifications:
- Equivalent work experience accepted (Bachelor’s Degree a plus)
- Minimum of 2 years veterinary or human medical clerical experience required.
- Minimum of 2 years customer service experience required.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Ability to work collaboratively with all levels of staff, clients, and referring veterinary practices.
- Proficiency with Microsoft Office Suite, Excel, medical record systems (EMR experience preferred), and scheduling software.
- Prior experience in a specialty or surgical practice setting preferred
Our comprehensive benefits package includes:
- Competitive salary
- Generous Sign-on bonus
- Generous paid time off
- Tuition assistance
- 50% discount on veterinary care
- 403b matching
- Comprehensive medical, dental, and vision coverage
- You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer
Department: Surgery
Reports to: Surgery Practice Manager / Senior Director of Surgery Services
Status: Full-Time
Pay Range
$23.95—$30.75 USDExcellence in veterinary medicine since 1910. AMC Offers:
A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
State-of-the-Art Facilities: AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.
Highlights include: A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT
A multidisciplinary team of 140+ veterinarians across 20+ specialties: With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.
A Hospital in the heart of NYC: AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.
