Senior Customer Success Manager

We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need.

You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time.

Welcome to Contentoo

At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries.

We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers.

Our company culture values individuality, teamwork, and challenging the status quo.

What you’ll do:

Enterprise client operations

• Keep day-to-day operations running smoothly for Enterprise clients

• Track workflows, timelines, and deliverables

• Help onboard new clients and support their expansion using set processes

• Spot any process issues and flag them to the Customer Ops lead

Process & implementation

• Help roll out new or improved workflows for Enterprise clients

• Write clear SOPs to keep work consistent

• Support teams as they adopt new workflows

• Work closely with Talent, Product, and CS teams to keep things on track

Data & tools

• Make sure CS data is accurate and up to date

• Keep dashboards clear and useful for the CS team and leadership

• Manage CS tools: updating playbooks, workflows, and automation features as needed

What you’ll bring

• You are fluent in English, both verbally and in writing

• 3 to 4 years of experience in operations and project management

• Experience in designing and implementing successful workflows from scratch

• Strong analytical skills and confidence in working with data

• Strong organisational skills and attention to detail

• Comfortable managing priorities across multiple external and internal stakeholders

• You enjoy working in a fast-paced, changing environment

• A process-oriented mindset and willingness to document and follow structured workflows

• Experience in the marketing, SaaS or agency environments is a plus

• You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working.

What you’ll get

Growth & development

• 1-1 Customer Success coaching

• Content knowledge classes

• CSM career development framework

Flexibility & benefits

• Hybrid / remote-friendly working

• 25 paid holidays

• Monthly Alleo budget

• Solid pension plan

Tools & setup

• Laptop of your choice (HP or Mac)

• All the office and home-working supplies you need

Our culture

Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are:

• Human — You add value with a personal touch

• Authentic — You are open and honest

• Inventive — You proactively find ways to do better

• Vibrant — You add a splash of colour

Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge.

A day in the life

You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning.

After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind.

Sounds good?

We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)