Job DetailsJob Location: Albuquerque Fast Park - Albuquerque, NM 87106Position Type: Full TimeEducation Level: NoneSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: EveningJob Category: ManagementParking Facility Supervisor - Fast Park & Relax
Please apply by completing the application completely and provide a professional, up to date resume.
Shift - 4pm - 12am (5 nights/week including weekends)
Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry.
Fast Park & Relax, the premier offsite parking company near Albuquerque Sunport International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.
Job Purpose:
- To assist the General Manager in the daily operations of the Fast Park facility, ensuring smooth and efficient parking services for customers while maximizing revenue and maintaining a high level of customer satisfaction. This role involves supervising staff, managing customer interactions, overseeing financial transactions, and maintaining the overall appearance and functionality of the parking facility.
Key Responsibilities:
- Assist in the daily operations of the Fast Park facility, including opening and closing procedures, staff scheduling, and inventory management.
- Supervise and train parking attendants, providing guidance on customer service, cash handling procedures, and parking lot management.
- Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing assistance with parking-related issues.
- Manage financial transactions, including cash handling, credit card processing, and daily revenue reconciliation.
- Monitor and maintain the parking facility, ensuring cleanliness, safety, and proper functioning of equipment.
- Enforce parking rules and regulations, issuing citations as needed and addressing any security concerns.
- Assist with marketing and promotional activities to attract and retain customers.
- Prepare daily, weekly, and monthly reports on parking activity, revenue, and expenses.
- Maintain a safe and secure environment for both customers and employees.
- Communicate effectively with the staff and customers.
- Stay up-to-date on industry best practices and company policies.
- Perform other duties as assigned.
Employee Benefits:
- Medical (PPO or HDHP)
- Dental
- Vision
- HSA (Health Savings Account)
- Basic Life / AD&D
- Supplemental Life / AD&D
- Disability Insurance
- EAP (Employee Assistance Program)
- 401(k) Retirement Savings Plan
- Paid Time Off (“PTO”)
- Holiday Pay
QualificationsRequired Education:
- High School Diploma or equivalent
Required Experience:
- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
- Experience handling cash and credit card transactions.
- Experience with basic computer operations, including data entry and report generation.
Required Skills and Abilities:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
- Ability to work independently and as part of a team.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to stand for extended periods and work outdoors in various weather conditions.
- Ability to follow established procedures and guidelines.
- Ability to maintain a professional appearance and demeanor at all times.
- Basic math skills.
- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
- Ability to read and interpret maps and directions.
- Ability to maintain accurate records.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license and clean driving record (may be required depending on specific job duties).
- Ability to understand and follow safety regulations.
