Full TimeENNorth America
Employment Type
Part Time (up to 19 hours)
Job Summary
Do you have great people skills and enjoy a fast paced, high energy work environment? Do you have experience working in a supervisory position? The City of Olathe is looking for a Floor Supervisor to assist with ensuring our Community Center functions smoothly and provides a great environment for all who visit. If you are passionate about community engagement, enjoy collaborating with diverse teams, and are committed to providing exceptional service, this part-time position may be just what you are looking for!
FLEXIBLE HOURS: PRIMARILY WEEKENDS AND SOME WEEKDAYS / EVENINGS
STARTING HOURLY PAY RANGE: $16.50 - $17.06
For more details, review the full job details and requirements below.
The Community Center Floor Supervisor is responsible for overseeing the daily operations of the community center under the supervision of the Community Center Manager, ensuring a safe, clean, and welcoming environment for visitors and providing high levels of customer service delivery to internal and external customers.
Key Responsibilities
Supervises the daily activities of the community center including monitoring facility usage and ensuring facility cleanliness and maintenance standards are met and are compliant with local health and safety guidelines.
Assists in the execution of community events and recreational programs; collaborates with other staff members and external clients ensuring event spaces are prepared and equipped according to their needs.
Supports a team of fitness, aquatics, customer service, and other staff members, ensuring members, guests, and staff in each area are adhering to facility guidelines; implements and enforces policies to enhance the safety and security of staff and visitors.
Utilizes registration software system to process and reconcile transactions ensuring accuracy and promptness; facilitates a positive experience for visitors by maintaining high standards of customer service.
Serves as the primary point of contact for members and guests, promptly and professionally addressing their inquiries, concerns, and feedback; handles and resolves conflicts or complaints in a timely and effective manner; responds to emergencies and follows appropriate emergency procedures.
Qualifications
Experience: Previous supervisory experience in a community recreation center, fitness facility, or similar environment is preferred. Must have a strong understanding of facility operations, safety protocols, and customer service principles along with excellent communication and interpersonal skills with a willingness to collaborate within a diverse team.
Education: A high school diploma or equivalent is required. Additional education or certifications in facility management or related fields is preferred
Licenses & Certifications: Current First Aid, CPR, and AED certifications, or the ability to obtain within the first 30 days.
