Eligibility Services Administrator – Group Member Administration

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Alberta Blue Cross® has an immediate opening for an enthusiastic, team-oriented, results-driven Eligibility Services Administrator – Group Member Administration to join our team.  With the support of the Team Manager, this position is responsible for the administration of new and existing employer group business. This involves accurate and efficient enrolment of members into benefit plans, maintaining up-to-date records for existing clients and the researching of accounts when resolving issues. An additional critical component of this role is corresponding with clients and initiating contact when required to effectively manage the business processes.

WHAT YOU WILL DO:

• Manage enrolments in accordance with established procedures and Group Member Administration standards with a very high degree of accuracy and efficiency.

• Continuously provides superior customer experience to both internal and external clients.

• Research and compile information from various sources to resolve inquires and enrolment discrepancies, consulting with senior staff if assistance is required.

• Contact Plan Administrators to obtain necessary information for enrolment processing.

• Collaborate with and assumes responsibilities for other group administrator in their absence.

• Research and reconcile Group Statement of Accounts when called upon.

• Provide support to other departments including adding member data entry as needed with the goal of delivering exceptional client services.

• Identify enhancements to existing processes to meet the changing needs of our clients.

• Create a positive working environment within the team.

• Other tasks as assigned.

WHAT YOU WILL HAVE:

• Proven experience working with various internal and external stakeholders to achieve member data objectives with high level of accuracy.

• Able to multi-task under tight time frames and heavy workload.

• Demonstrated ability to work with minimal supervision and within a team environment in a work from home format.

• Demonstrated ability to deal with change and excel in high-stress situations.

• Continuously provides superior customer experience to both internal and external clients.

• Excellent relational skills coupled with strong skills in verbal and written communication.

• Demonstrated problem-solving and decision-making capabilities as well as strong organization skills.

• Proficiency within Microsoft Office (Excel, Word) is an asset.

• Experience or knowledge of the insurance industry an asset.

• Able to create a positive working environment within a team dynamic.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.