Central Admissions Coordinator
Location: Louisville, KY (Onsite)
Schedule: Full-Time
Salary: $50,000–$60,000 annually (salaried)
About Us
Volare Health operates a network of skilled nursing and short-term rehabilitation centers across multiple states. We are committed to creating a welcoming, compassionate environment for our residents, their families, and our team members.
Position Summary
The Central Admissions Coordinator manages the inquiry and admissions process for multiple facilities from the corporate office supporting our Louisiana region. This role serves as a key point of contact for referral partners, families, and internal teams, ensuring timely, accurate, and professional coordination of admissions while supporting occupancy and census goals.
Work Environment & Expectations
This position operates in a professional office setting and requires regular use of standard office equipment. Responsibilities may include extended hours, occasional weekends, and holiday shifts based on business needs. Physical requirements include prolonged sitting or standing, and occasional lifting of up to 20 pounds.
Key Responsibilities
- Manage all aspects of the referral and admissions process, including electronic referrals, e-faxes, phone inquiries, and follow-up communication
- Respond promptly to hospital discharge planners, families, and referral sources with accurate facility and bed availability information
- Review referrals using clinical criteria, escalate when needed, and communicate admission decisions efficiently
- Coordinate with business office teams to verify benefits, confirm payers, and secure pre-authorizations as required
- Maintain up-to-date knowledge of bed availability, facility services, and payer requirements across all supported locations
- Communicate projected admissions to facility teams, including room assignments, transportation arrangements, and equipment needs
- Ensure completion of admission documentation and required signatures prior to resident arrival
- Collaborate closely with Administrators, Directors of Nursing, and Community Relations teams to support appropriate admission decisions
- Monitor inquiry, admission, and census trends; maintain logs and prepare reports to support quality improvement initiatives
- Maintain a database of referral sources, medical contacts, and community resources while staying informed on industry trends and regulations
- Enter and maintain accurate data in the EHR system
- Support training and guidance for staff on admissions processes and managed care procedures
- Uphold HIPAA standards and ensure confidentiality of protected health information
- Promote resident rights, safety standards, and company policies in all interactions
- Participate in ongoing education, training, and quality improvement activities
- Provide excellent customer service through compassionate and professional communication
Qualifications
- Associate degree in Healthcare Administration, Marketing, Nursing, or related field required; bachelor’s degree preferred
- Minimum of 2 years of experience in admissions, healthcare coordination, or a related role (skilled nursing or post-acute experience preferred)
- Strong understanding of healthcare systems, medical terminology, and insurance/reimbursement processes (Medicare, Medicaid, Managed Care)
- Excellent organizational, communication, and time management skills
- Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced environment
- Proficiency with computers, EHR systems, and Microsoft Office applications
- Flexible schedule with the ability to adjust hours based on admissions needs
Benefits & Perks:
- Medical, Dental, and Vision insurance
- Company-paid life insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Paid Time Off (PTO) and paid holidays
- Tuition reimbursement and professional development opportunities
Join Volare Health and play a vital role in connecting patients to the care they need while helping our facilities operate efficiently and effectively.
